Benidorm Hoteliers declare war on wasteful tourists

What happens in Benidorm happens here

Benidorm Hoteliers declare war on wasteful tourists

Benidorm Hoteliers declare war on wasteful tourists

Energy-conscious hoteliers in Benidorm have declared war on wasteful tourists who are using three clean towels each day and leaving the air conditioning on – when they’re not in their rooms.

Source – www.diarioinformacion.com – Article translated from Spanish News, so some information may have been lost in translation.

Hotels have complained that guests are using up to three clean towels a day,  requesting a second key cards so that they can keep the air conditioning system on while they are on the beach or in the bars for the evening another problem is guests, leaving taps running constantly. These are just some examples of the squandering that some of the guests of well-known Benidorm hotels commit.

The problem hoteliers have is “even if it is a waste, you can’t refuse the customer. You know that if you do you will end up finding a bad comment about your business on social media”. said the head of Don Pancho Hotel.

At a national conference on hotel sustainability, named “Re Think Hotel” which was held on 11th Dec at the Melia Villaitana Hotel here in Benidorm…..”Re Think Hotel” is backed by the Spanish government and hotel groups in locations such as Barcelona , Majorca, Tenerife and Valencia .  and is also the name of a national competition that aims to recognise and promote the ten best projects of sustainability and hotel rehabilitation.  The meeting was.attended by a large group of businessmen from the tourism sector, as well as architects and other professionals linked to the hotel industry.

It is a way for hoteliers to transform their establishments into sustainable buildings and, in turn, to reduce costs in electricity and water bills. A race that already has several obstacles, among which stands out the attitude of its customers. This was made clear yesterday by those responsible for some of the most outstanding accommodation in the tourist city. Most major hotel chains were in attendance.

The bad practices of some guests focused, for a few minutes, the debate. “There are customers who ask us for three towels in a single day or a second card to enter the room to keep the cooling system on while they are on the beach,” explained Quiles, who explained that, even if it is a waste, it is not You can deny the customer. “You know that if you do you will end up finding a bad comment about your business in any online portal,” lamented the head of Don Pancho.

Faced with this concern, the director of the Gran Hotel Bali, Óscar Murillo, considered that it is a general problem. “We can not eliminate at one stroke that bad use made by guests. We have to do that task from the hotel, “said Murillo. His words were endorsed by Juan Díaz, communication coordinator of the Servigroup Group, who explained that some establishments in its chain have incorporated a novel system that, by means of sensors, deactivates the air conditioning of the room if the terrace is opened. .

“The sensitivity of the companies, in this case, is above that of the clients,” concluded Pere Joan Devesa, of the Poseidón group, as a conclusion to this part of the symposium that was 

A smart territory

The mayor of Benidorm, Toni Pérez, was one of the people in charge of opening the day,  during his speech, the first mayor highlighted the importance of moving on “the path of innovation, accessibility and sustainability as Benidorm is already doing to become the first Smart Tourist Destination Certificate of the world”. The rest of the participants agreed that it is useless for an establishment to be sustainable if its territory is not. A task in which Benidorm is already at work.



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