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British Airways – Strike Updates

British Airways – Strike Updates

British Airways – Strike Updates

British Airways strike could cause at least five consecutive days of flight cancellations.

BA pilots announced three days of strikes – taking place on 9th, 10th and 27th September – in a dispute over pay.  The union said strikes were a “last resort” born out of “enormous frustration” with airline management.  BA called it “unjustifiable” and said Balpa was “destroying” travel plans.

Despite the first strikes being on 9th and 10th September, some customers flying between the 8th and 12th have also been informed their flights have been cancelled – and to re-book or claim a refund.

To confuse things more some passengers said they had received cancellation emails in error. After initially being informed their flights had been cancelled, they were later told their flights were still going ahead.

BA has not made any statements on whether they have sent out some emails by mistake.

Many customers have also complained that they have been unable to get through to BA to make alternative arrangements.

In response to one customer, BA said some flights before and after the strike were “still subject to disruption due to operational reasons, including crew rostering and positioning of aircraft”

BA stated it is making changes to its flight schedule, adding that it will “do everything they can to get as many people away on their journeys as possible”.

“However, it is likely that many of our customers will not be able to travel and we will be offering refunds and rebookings for passengers booked on cancelled flights,” it said.

What can I claim if my flight has been affected by the strikes?

BA advice says you can request a full refund, rebook your flight for another time in the next 355 days, or use the value of your fare to fly to a different destination.

If your flight has been cancelled because airline staff are striking, the the Civil Aviation Authority said, then this would be considered within the airline’s control, and therefore you have a legal right to either:

  • A full refund, and this includes flights in the same journey that might be from a different airline (for example, an onward or return flight)
  • A replacement flight to get to your destination
  • Or, if you are part way through your journey and don’t want a replacement flight, you are entitled to a flight back to the airport you originally departed from

In some cases, passengers may be entitled to additional cash compensation for the inconvenience – but only if you receive notice that your flight is affected less than 14 days before departure.

 

 

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