This page will be continually updated with any official EasyJet news updates
6th April - Easyjet Two Test Travel Plan is too expensive
Boris Johnson says any testing regime for international travel should be easy and cheap, after the boss of EasyJet criticised new government plans.
EasyJet boss Johan Lundgren told the BBC this would make travel too expensive, with the tests costing as much or more than a flight in some cases.
Asked about the comments, and whether cheaper lateral flow tests could replace PCR tests in the plans, Prime Minister Boris Johnson said: "I do think we want to make things as easy as we possibly can.
"The boss of EasyJet is right to focus on this issue, we're going to see what we can do to make things as flexible and as affordable as possible."
Mr Lundgren told the BBC that if costs were not reduced, the government "wouldn't open up international travel for everyone, but only those who can afford it.
"If you are ticking all of those boxes to become a green destination… [multiple tests] don't make sense to me and it would add to cost and complexities."
1st April - EasyJet will double the number of its destinations from Birmingham this summer with the confirmation of five new routes. Birmingham to Alicante will operate three times per week on Wednesdays, Fridays and Sundays from 30th June
19th February - EasyJet have introduced new policies for more protection
If you've booked flights to a destination that goes into lockdown, you'll be offered a refund – even if the flight runs.
Plus, if you've booked a package holiday, they won't take you to any destinations where you'll have to quarantine on arrival (if they are aware before you jet off)
6th January 2021 - Easyjet suspends flights from Scotland and urges passengers to return home before their travel options are reduced .
The airline will only fly a small number domestic and key international routes until the middle of next month, as they suspend most international flights from the end of this week as lockdown measures are introduced across Scotland.
21/12/2020 Important information - travel bans impacting UK flights
We are planning to operate as many flights as possible over the coming days. Due to a number of governments imposing travel bans on flights arriving from the UK, we appreciate the uncertainty this may be causing you and understand that you may wish to change your travel plans. So to provide you with some flexibility, we currently have these options available:
Switch to another easyJet flight without a change fee *. Please note, you can transfer your flight(s) yourself via Manage bookings on easyJet.com or on the easyJet App and do not need to contact our Customer Services Team.
Please note: If the new fare is higher you will be asked to pay the fare difference only. All changes must be made at least 2 hours before departure.
Choose a voucher for the full value of your ticket. The voucher is valid for 12 months from the date of issue and gives you the flexibility to book travel anywhere on our network when you're ready to fly. To choose a voucher, please contact a member of our Customer Services Team here.
Request a refund. To request a refund, please contact a member of our Customer Services Team. Please note, we are doing our best to process refund requests in the shortest possible time..
If you arranged other services for your trip, including accommodation, transport or car hire, please contact the relevant service provider directly to let them know of the changes to your trip.
If your flight is cancelled
If part / all of your trip is cancelled, you will be notified directly via email and will be informed of your options, which include switching to an another easyJet flight for free (this includes the option to select a different arrival and departure airport within the same country of the original booking if you wish), choosing a voucher for the value of your ticket or requesting a refund, all of which you will be able to manage yourself online via Manage bookings on easyJet.com or on the easyJet App.
We’re sorry if your travel plans have been disrupted, this is due to extraordinary circumstances outside of our control. We appreciate your understanding and thank you for your ongoing support.
Announcement made 1st December EasyJet Baggage Rules to change from 21st February - There will be a much smaller bag allowance for passengers.
The new policy, which applies to flights from February 10 2021, will mean passengers can still bring one bag free of charge onboard, but it must fit under the seat in front, and be no larger than 45x36x20cm including any handles or wheels.
Under the current policy, passengers can bring one bag free of charge onboard, but this can be up to 56x45x25cm and fit into the overhead locker.
In terms of volume, that means that the new rules nearly halve the allowance. That's because the average 56x45x25cm bag has a volume of approximately 63 litres, while the new 45x36x20cm restriction is approximately 32 litres.
It's worth noting that under both policies easyJet doesn't have a weight limit for bags, although the airline does ask that passengers be able to lift the bag and carry it by themselves.
There are some cases where passengers will be able to bring a larger bag (56x45x25cm) on board under the new rules
If you book an Up front or Extra legroom seat, you will be able to bring your small cabin bag as well as a second larger bag (56x45x25cm) onboard. The airline says that there are usually between 42-63 seats of this nature available to book, depending on the aircraft type.
There are no changes for easyJet Plus cardholders and FLEXI fare customers who will continue to have an additional large cabin bag included in their booking - although if there is no space they may need to place these in the hold.
For those who try and chance it with a second bag, the airline has warned that "if you bring a large cabin bag to the departure gate without the correct seat selection, it can’t go in the cabin and we’ll have to check it into the aircraft hold for a charge". The same goes for a bag that exceeds the maximum size available with your booking.
Passengers who already have a flight booked due to depart after February 10 will be offered the 'Hands Free' package at no extra cost, which allows them to bring a large overhead cabin bag which will be placed into the hold free of charge at bag drop. Alternatively, they will be offered the option to buy an Up front or Extra legroom seats
EasyJet Updates 3rd November
Following the lockdown restrictions put in place by the UK Government between Thursday 5th November and Wednesday 2nd December, we will not be able to operate many of our flights to and from the UK during this period.
easyJet flights will continue as planned up to, and including, Thursday 5th November. However, between Friday 6th and Sunday 8th November, we will start to operate a reduced schedule, helping to repatriate customers who need to return home.
After Sunday 8th November, our schedule will be reduced further with just a core schedule of domestic and limited international services operating.
With this in mind, we understand that you may no longer wish to travel. If that is the case, we have some flexible options for you.
If you were due to travel outbound between Tuesday 3rd to Thursday 5th November inclusive, it is likely that your trip will be impacted. If you do not wish to travel as a result, you can transfer your trip to a later date, free of charge*. Alternatively, you can request a voucher or a refund for the full value of your booking. Please contact our Customer Services Team to access these options.
If part / all of your trip is cancelled, you will be notified directly via email and will be informed of your options, which include: Transferring to an alternative flight. You can switch your flight to a later date free of charge*. You can do this online via the Manage Bookings section of our website, or through the mobile app. You can make these changes directly and do not need to contact our Customer Services Team. Request a flight voucher for the full value of your booking via our Customer Services Team. The voucher is valid for 12 months from the date of issue and gives you the flexibility to book travel anywhere on our network when you're ready to fly Request a refund. You can request a refund via our Refund Request Webform. We are doing our best to process refund requests in the shortest possible time. Once you have submitted an online refund request, you can track the status of your request here.
If you are already abroad, we are will continue to operate a reduced schedule until Sunday 8 November in order to ensure that customers who need to be repatriated can get home. Please be aware this means that your options for travelling home beyond 8 November will be greatly reduced. Please go directly to Manage Bookings to transfer your flights as soon as possible.
We’re sorry that your travel plans have been disrupted – this is due to extraordinary circumstances outside of our control. We appreciate your understanding and thank you for your ongoing support.
EasyJet Updates 13th October - EasyJet introduce new Protection Promise
From our Best Price Guarantee, to the flexibility to change plans, you’re protected with easyJet holidays. That’s a promise.
You’ve spoken; we’ve listened, and taken action. We’ve overhauled our standard terms and conditions to offer you great value and flexibility in our changing climate. Rest assured, we can and will look after you. We’re an ABTA member with ATOL protection, so you can book your next holiday with ultimate peace of mind.
Best price guarantee - We’ll beat the price if you find the same holiday cheaper elsewhere
Refund Guarantee - A full refund, and your deposit back as credit, with no fees 28 days before travel
Take your time - Fee free instalments and your full balance due just 28 days before travel
Freedom to change - Make fee free online changes to your booking up to 28 days before departure
Keep your deposit - Plan ahead with confidence and keep your deposit if plans change 28 days before travel
EasyJet Updates 17th August - EasyJet confirms airport bases at Stansted, Southend and Newcastle to close
EasyJet to close airport bases at Stansted, Southend and Newcastle from September 1st with thousands of jobs at risk.
The move will see outbound flights cut from Stansted and Newcastle, but in-bound flights continue. All flights in and out of Southend will end. Some routes will continue, including Newcastle to Bristol, Belfast and Nice, and Stansted to Edinburgh, Glasgow, Belfast and Amsterdam.
The airline plans to find alternative flights, offer vouchers or refunds to those already booked on flights after September 1st, which will now be cancelled. The company apologised to customers.
The decision leaves Luton and Gatwick as the nearest easyJet bases for Stansted customers and Manchester and Liverpool for those who use Newcastle.
EasyJet chief executive Johan Lundgren said: "We would like to reassure customers due to fly from these airports that we are now contacting anyone whose flight is affected with clear advice on their options which include rerouting via alternative airports or receiving a full refund.".
EasyJet said last night that they did not plan to cancel flights over the coming days.
But customers may be able to transfer their flights to another day without a charge.
The airline tweeted last night: "We are monitoring the situation and continue to provide some flexibility for those who, if they no longer wish to travel, can transfer flights without a change fee or receive a voucher for the value of their booking.
“We plan to operate our full schedule in the coming days.”
EasyJet has cancelled all package holidays to Spain over coronavirus fears. The low-cost airline said it had taken the decision to scrap all package holidays to mainland Spain, the Canary Islands, and the Balearic Islands until July 31st
They are offering customers with existing bookings free changes to their booking up to 28 days before departure and "wherever we can in other circumstances"..
30th June - EasyJet in discussions with Unions on proposals to cut jobs in the UK and the potential closure of 3 UK Airport bases
EasyJet has begun talks with unions on cutting up to 1,900 UK-based jobs including more than 700 pilots after the collapse in air travel due to coronavirus.
The airline also said it was looking at the closure of three of its bases in the UK - London Stansted, London Southend and Newcastle, though the airports would remain part of its route network.
On Tuesday, the carrier said that as part of this it had begun formal consultations with trade unions Unite and Balpa relating to UK pilots and crew.
That number totals 1,900 but the airline said it would seek to work with unions to try to minimise job losses.
Chief executive Johan Lundgren said: "These are very difficult proposals to put forward in what is an unprecedented and difficult time for the airline and the industry as a whole.
"These proposals are no reflection on our people at Stansted, Southend and Newcastle, who have all worked tirelessly and have been fully committed to providing great service for our customers." Read the fully story from Sky NEWS HERE
EasyJet announced a week ago that it will begin flights starting June 15 and will implement a series of measures developed in consultation with aviation authorities, EASA and ICAO, to help ensure the safety of passengers and crew.
Coinciding with this resumption of large-scale flights, the airline has launched what it has described as "the biggest promotion in its history in the summer months" with one million flights to vacation destinations in Europe from just £ 29.99 (33 , 68 euros) to travel between July 1 and October 31, 2020.