Alicante airport Lost and Found - How to report lost items at Alicante Airport and what to do if your luggage does not arrive is damaged or stolen.

Alicante Airport Lost and Found Department - Please be aware the lost and found office is only dealing with items you lost at the airport building itself, it is NOT dealing with any items you lost on the plane. It is also NOT dealing with any delayed or lost luggage from a flight (see below).

Lost Bags or Belongings at Alicante Airport

If for some reason you did not see your bag or it was left on the baggage carousel, it will be taken to Alicante Airport Lost Luggage Office which is situated in the Arrivals Hall, personal belongings lost/left at the airport will also be taken here.

Lost Property Office opening times:
Monday to Friday (excluding public holidays) from 08.30 to 14.00
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone: + 34 966 919 444

If you have lost any personal objects at the airport, please follow the next instructions:

  • Fill in a lost property claim form, which you can download on the AENA lost property page
  • When filling in the form, provide a detailed description of the lost item and attach a photograph, if possible.
  • Email the form to This email address is being protected from spambots. You need JavaScript enabled to view it..
  • If the object is found or handed in, you will be contacted by the lost property office and given a reference number. 
  • You can pick up any lost and found property at the Alicante Airport Lost Property Office. You will need to provide your reference number and proof of identity.

Found property service is free of charge and therefore items cannot be shipped. If you are not able to come to the airport, contact a courier service that could deliver your object to you.

  • If you are unable to pick up your items from Alicante Airport, you have the option of getting them  sent to you for a fee via a company called Grupo 21. Please see here for more information about the Grupo 21 service.

If you left or forgot anything on board a plane, your only contact is the airline itself. In this case, walk up to the departure level of Alicante airport, where you will find desks or representatives of all air lines.  See information below.

Luggage that is Lost or Delayed by your Airline

If you are sure your luggage has not arrived on the carousel, go to the lost luggage office in the baggage reclaim area at Alicante Airport. They will be able to tell you where your luggage is and when you can expect it to arrive. A member of staff will ask for your telephone number and the address of where you will be staying. Your luggage will then be delivered to you by courier free of charge once it arrives in Alicante.

If your luggage cannot be found in the airline’s system, it is probably because the barcode on the destination tag has either come off or been removed. In this instance, your luggage is most likely still at the departure airport. To help it be located, you will have to describe the bags to the member of staff. this is why it is a good idea to put your name and the address of where you will be staying on the luggage, and something on your bags to make them identified from others, such as a colourful strap.

Items lost on the plane

If you think that you have left any bags or lost any personal belongings on the aircraft and notice this quickly contact your airline directly.

Companies that handle lost luggage at Alicante Airport

Swissport Handling SA

Tel- +34 654 271 507
Location: Baggage reclaim area, level 0 + Check-in level 2

Swissport handles baggage for the following airlines: JetXtra, SAS, Thomas Cook Belgium, Thomas Cook UK,, Volotea, Wizz Air.

Iberia Airport Services

Tel- +34 966 919 013
Location: Baggage reclaim area, level 0

Iberia handles luggage for the following - Aeroflot, Air Algérie, Air Nostrum, Holidays Czech Airlines, Iberia Express, Jetairfly, Orbest, S7 Airlines, Thomson Airways, Transaero, VIM Airlines, Vueling.

Menzies Aviation

Tel- +34 966 919 060
Location: Baggage reclaim area, level 0

Menzies handles baggage for the following airlines: - Aer Lingus, Air Europa, EasyJet, Edelweiss Air, Flybe, Norwegian

Tel- +34 966 919 386
Location: Baggage reclaim area, level 0

Azul Handling

Tel- +34 966 919 077
Location: Baggage reclaim area, level 0 + check-in level 2

Azul handles the following airlines: - Ryanair

Damaged Luggage

Once you have collected your bags off the carousel, check them immediately for damage or other signs of tampering or mishandling. Report any damage before leaving the airport; airline customer service agents will need to inspect the bag - airlines won’t cover normal wear and tear.

Stolen Luggage

Go to the baggage carousel when you get off your flight to minimize the potential time for your bag to be stolen. Most airlines scan luggage when they are loaded into the baggage claim area and records are kept especially at very busy airports.  If your bag goes missing after you’ve left the baggage claim area, your claim is no longer with the airline, but with the police. Your travel insurance or homeowner’s insurance  may cover a stolen suitcase; (check the small print).

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