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Ryanair Updates

This page will be continually updated with any Ryanair updates

Information on other airlines can be found here

3rd February - Ryanair has been ordered to remove an "irresponsible" advert depicting misleading claims about coronavirus vaccinations by the advertising watchdog. (advert pictured below)

The Advertising Standards Authority (ASA) said it had received 2,370 complaints about the advert - which was shown from December to January - making it the third most complained about advert of all time.

Ryanair stated the advert was meant to be "uplifting" and did not consider the content was insensitive to people who had had COVID-19 or who had lost people to the virus".  Others felt the advert trivialised ongoing restrictions and effects of the pandemic.

Ryanair updates 9th January - Updated Notice: Flights To/From The UK

Ryanair is processing cancellations for all flights to/from the UK that have been banned by EU govts regulation. All affected customers will receive an email notification and they will be offered practical alternatives including a free move or refund if they so wish.

A small number of flights will operate to/from the UK primarily to facilitate UK passengers stranded abroad and to support passengers who need to travel for essential reasons. For passengers (booked on these operating flights) who do not wish to travel prior to 31st Jan 2021, Ryanair will facilitate a flight change, where no change fee will apply (any difference in fare will be charged), to any new date up to 30th April 2021. Any passenger whose flight has been cancelled can also move to these operating flights, subject to availability.

All flight changes can be made directly on Ryanair.com

Ryanair updates

Mandatory requirement for passengers departing from the UK to Ireland 

If you are travelling from the UK to Ireland you must be in receipt of a negative PCR Covid test result within 72 hours of departure.

You are required to present evidence of your negative test at departure (email, text message, document).

Upon arrival in Ireland you are advised to self-isolate for 14 days and to take a further PCR test on or after 5 days following your arrival.

Your failure to produce confirmation of a negative PCR test may result in prosecution on arrival into Ireland.

Ryanair updates

1st January Updated Notice: Flights To/From The UK Between Dec 20th-Jan 3rd

Ryanair is processing cancellations for all flights to/from the uk between Dec 20th/Jan 3rd that have been banned by EU govts regulation. All affected customers will receive an email notification and they will be offered practical alternatives including a free move or refund if they so wish. 

A small number of flights will operate to/from the UK from Dec 23rd to Jan 3rd primarily to facilitate UK passengers stranded abroad and to support passengers who need to travel for essential reasons. For passengers (booked on these operating flights) who do not wish to travel prior to Jan 3rd, Ryanair will facilitate a flight change, where no change fee will apply (any difference in fare will be charged), to any new date up to March 15th 2021. Any passenger whose flight has been cancelled can also move to these operating flights, subject to availability. 

All flight changes can be made directly on Ryanair.com

Ryanair updates

December 27th

Ryanair have once again come up with an advertising campaign that seems to have upset many and has caused massive backlash all over social media. The new television campaign tells travellers to “jab and go!”.  This advert show a gloved handholding a syringe and a vial labelled “vaccine,” .  The advert is also on the front page of their website.

Ryanair Updates 20th December 

Ryanair Statement On Flights To/From Uk 20th – 24th Dec23 Dec 2020 • 09:13

For any flights to/from the UK in the coming days (Dec 20th to 24th) which are banned by EU Govts regulation, all affected customers will receive an email notification and they will be offered practical alternatives including free moves or a refund if they so wish.

In the case of all other flights to/from the UK which are permitted to fly, Ryanair will operate these flights to facilitate all passengers who need to travel for business reasons and are booked on them or wish to move to these flights. If any such passengers (booked on operating flights) do not wish to travel during the next 5 days prior to Christmas, then Ryanair will facilitate a flight change, where no change fee will apply (but any difference in fare will be applicable), to any date up to 15th Mar.

All such customer queries must be directed to our Customer Care team please click here

Ryanair updates 25th November 

Ryanair has announced its first flights from Teesside in more than ten years.

The surprise announcement will see the budget airline run flights to Alicante and Majorca from June 2021

21st November  - Ryanair axe flight change fees into new year due to ongoing coronavirus restrictions

Covering bookings made in December and January, passengers will not be charged to change their flights up until September 30, 2021.

“Customers can now plan to see families at Christmas, or book Easter/summer holidays, safe in the knowledge that if plans change, they can move their flights without additional change fees.”

Ryanair Updates 17th August - Ryanair cuts flights as EU virus rates hit bookings 

Ryanair has said it will cut capacity by 20% in September and October following "notably weakened" bookings in recent days.

The airline said the drop was driven by "uncertainty over recent Covid case rates in some EU countries".

It said cuts will mostly be in flight numbers as opposed to route closures.

Ryanair said the cuts will be "heavily focused" on countries where virus rates have led to the UK and Ireland imposing travel restrictions.

The airline increased flights to 60% of its normal schedule this month after resuming services in July.

But on Monday a spokesman for Ryanair said: "These capacity cuts and frequency reductions for the months of September and October are unavoidable given the recent weakness in forward bookings due to Covid restrictions in a number of EU countries.

"Any affected passengers in September received email notification earlier today advising them of their options." These include passengers being able to move flights, and get cash or voucher refunds, as set out under EU regulations. as reported at bbcnews.

Ryanair Updates - 27th July

The budget airline will continue to fly to Spain despite the quarantine imposed by the United Kingdom and Ireland.

Speaking to the BBC, the financial director of the low-cost airline, Neil Sorahan, reiterated that the “market remains open” and that the “calendar is still active”, so they will continue to operate from and to Spain “with normalcy”.

The company, who brings the greatest amount of passengers to Spain, has had a terrible start to the fiscal year due to the coronavirus crisis. The company lost €185 million in its first fiscal quarter, which runs from April to June when quarantine measures were widespread across the European continent. Read more Here 

Questions and answers  

Why is my refund taking so long? The processing of cash refunds is taking longer than normal as we have experienced over 1,000 times the normal volume of flight cancellations due to the Covid-19 pandemic. Until the end of May, we also had 75% fewer office staff available to process refunds due to social distancing restrictions. 

When will I get my refund? 

• All March cash refund requests have now been cleared

• At the end of June, 50% of April cash refunds have been cleared.

• By 15th July, the balance of April cash refunds will be processed.

• By the end of July, all of May and most of June cash refunds will also be processed.

These figures include passengers who have accepted travel vouchers and/or free moves onto flights that are now being operated by Ryanair in the months of Jul, Aug & Sept. 

Why did I get a voucher instead of a refund? Vouchers are processed automatically so these give you an immediate alternative to a cash refund. Vouchers are easy to use on Ryanair.com.  Vouchers can be used to purchase any flights available on our network, you can also use your voucher to pay for extras, such as Bags, Priority Boarding and others. It's easy to use your voucher on Ryanair.com. Select flights, enter your passenger details, then add your 18-digit voucher no. on the payment page to complete your booking. The amount will be deducted from the total.

9th June  - Ryanair eliminates flight change fee for new summer bookings.  It will be applied to purchases for July and August, which can be modified until December 31st.

Ryanair has announced today that it has decided to eliminate the flight change rate for all customers who book their trips in July and August, in order to allow them to change their summer vacations in case their travel plans vary. The airline plans to operate more than 1,000 daily flights from July 1st and has decided that from June 10th to December 31st, customers who book their flights for July and August will be able to change them at no charge.

As the airline explained in a statement, the change of flight date will only apply to routes that customers have already booked and must make use of the travel reservation before the end of the year 2020.

"We want to offer our customers as much confidence and flexibility as possible, without applying any flight change charges in case their travel plans change," said Ryanair's director of digital marketing, Dara Brady.

Ryanair Updates 4th June - CEO of Ryanair lashes out at UK travellers Quarantine plan

Michael O’Leary was renewing his criticism of the “ineffective and useless quarantine.” In an earlier statement, Ryanair claimed people can be playing golf or lying on a beach when telephone checks are made.

The airline claimed quarantines can only work if passengers are “detained” at their point of arrival. It said the UK plans to allow people to travel on public transport across the country, and there is “nothing to stop” them shopping in a supermarket to collect groceries before their 14-day quarantine begins.

Speaking to ITV’s Robert Peston on Wednesday evening, Michael O’Leary renewed his criticism of the “ineffective and useless quarantine.” “Regrettably, Robert, it’s been one shambles after another, of mismanagement, making it up as they go along, and the latest of which has been today’s frankly shambolic announcement of an ineffective and useless quarantine.”

Mr O’Leary said later: “The government’s own website says the form isn’t even available yet. The airlines have been on to the Home Office and the Department for Transport this afternoon and the best response we can get from them is, ‘Oh it’s not available and we don’t know when it will be available.’  

Full article here from EuroWeeklyNews

Refunds - Ryanair boss Michael O’Leary has said customers waiting for flight refunds should have them in the next 10 to 12 weeks.

Chief executive Mr O’Leary told BBC Breakfast that they have 35 million refunds to process compared to the 10,000 a week they are used to. 

He said people were still waiting because “we are dealing with an unprecedented record backlog of cancellations”.

 “The good news is we are about 40% of the way through the process and we have already paid out nearly 500 million euro and we’ve got another 600 – 700 million euro to go, we think we will get through that in the next 10 to 12 weeks.

31st May

Ryanair latest updates -Ryanair to cut fares by HALF in war on rivals

Ryanair is to slash flight prices by more than half and operate at a loss over the next year in a major attack on struggling rivals, boss Michael O'Leary has revealed. 

In a pivotal interview with The Mail on Sunday, O'Leary declared he is launching a 'pile them high, sell them cheap' sales blitz to lure passengers as he gobbles up flight routes vacated by other airlines. 

The Ryanair chief executive hopes his bold recovery plan will convince nervous British families to flock to European holiday hotspots this summer.

He is also aiming to haggle with airports and aerospace giant Boeing to secure hefty savings on landing fees and on orders for new planes. 

O'Leary said he hopes the move to 'dump prices' will help Ryanair limit its losses to 'the low hundreds of millions of euros' for the next 12 months. The price war will place huge pressure on rivals including Virgin Atlantic, British Airways owner IAG and Easyjet, all of whom have been queuing up for state support and cutting jobs as they battle through the Covid-19 crisis. 

Irish multi-millionaire O'Leary, who is known for his no-frills management style, said: 'We will dump prices to get people moving again. Once we start flying in July, we will sell at whatever price we can to fill as many of those seats as we can.' 

Ryanair is resuming 40 per cent of its flights – around 1,000 per day – from July 1 after grounding 99 per cent of its fleet since March. Full report at This is Money.

Ryanair Updates, 18th May

RYANAIR has slammed what it calls “idiotic” UK 14-day travel quarantine plans and has said that passengers will simply flout them.

The outspoken boss of the budget air carrier, Michael O’Leary, made the comments in a BBC interview, as the company confirmed that it was proceeding with 3,000 redundancies and warned of soaring losses.

With the UK government getting ready to reveal the 14-day quarantine rules over travellers arriving in the country, O’Leary said: “People will simply ignore something which is so hopelessly defective.”

“It’s idiotic and it’s unimplementable. You don’t have enough police in the UK to implement lockdown.

“The 14-day lockdown has no credibility and will be eliminated before we get to the end of June, ” O’Leary stated.

His company have already announced the plan to introduce a reduced schedule across its routes from July 1.

The UK quarantine plans involve international arrivals at airports, as well as ports and rail hubs, providing an address that they will have to self-isolate at for a fortnight.

The colourful Ryanair CEO told the BBC that: “The government is telling you that if you fly, you have to self-isolate for 14 days, yet the rules don’t apply if you travel on the London Underground.

“They’re making this stuff up as they go along and none of it has any scientific basis,” he fumed. AS REPORTED IN THE EUROWEEKLYNEWS

11th May

Ryanair warns of 3,000 job cuts amid Covid-19 crisis

Ryanair said today that it would take at least two years for passenger demand to return to normal, which could result in the loss of up to 3,000 mainly pilot and cabin crew jobs at the airline.

The airline is also looking to implement pay cuts of up to 20% as well as the closure of a number of aircraft bases across Europe until traffic recovers. 

It added that job cuts and pay cuts will also be extended to the airline's head office and back office teams. 

Group CEO Michael O'Leary, whose pay was cut by 50% for April and May, has now agreed to extend this 50% pay cut for the remainder of the financial year to March 2021. 

As reported in various news articles.

23rd April 

Leaving middle seat empty is idiotic, says Ryanair

The boss of Ryanair says the airline will not resume flights if it has to keep middle seats empty to fight Covid-19, calling the idea "idiotic".

Michael O'Leary said he was hopeful 80% of flights could resume by October if travel restrictions are eased in July.

But he said empty seats did not ensure safe social distancing and were financially unviable.

He added that if the Irish government imposed the rule, it would have to pay for the middle seat "or we won't fly".

Like most other big airlines, Ryanair has grounded flights as countries around Europe have imposed travel restrictions to contain the pandemic.

11th April - Ryanair give earliest date normal flights can resume as holiday seekers given hope

90% of the budget airline's current operations are grounded at the moment

Find details of ALL airline updates here, including repatriation flights from Spain to the UK

Ryanair chief executive Michael O'Leary confirmed a normal schedule of commercial flights won't return until June 17th.

OBVIOUSLY THE ABOVE IS DEPENDENT UPON BORDERS BEING OPEN.

The budget airline has grounded 90% of its flights, but will continue to operate on a limited schedule.

Until then, the airline is waiving the change fee for any flights booked up to the end of May, which can be changed to date up until the end of August.

A statement reads: "As most EU countries have imposed flight bans or other restrictions, over 90% of Ryanair's aircraft are grounded for the coming weeks

We will comply with these restrictions at all times. We are working with EU Governments to try to keep some minimum flight links open for emergency reasons, even though the passenger loads on these flights is very low.

"All the aircraft are disinfected daily. With low loads, social distancing is being optimised on-board. We ask all passengers to cooperate fully with our crews who are doing their best in difficult times to maintain vital links to/from Ireland and to/from the UK to facilitate our passengers and their families to deal with emergencies that may require urgent travel over the coming days and weeks.

“We ask all passengers to cooperate fully with our crews who are doing their best in difficult times to maintain vital links to/from Ireland and to/from the UK to facilitate our passengers and their families to deal with emergencies that may require urgent travel over the coming days and weeks.

"Ryanair apologises sincerely for the unprecedented grounding of our aircraft fleet, and any schedule disruptions this may have caused, but we must all work together with EU Governments to minimise the impact of Covid-19 on our citizens and our health services."

For those who have booked flights in the near future they will be given the choice to move their booking to another date before August 31st free of charge.

You will however have to pay any difference if you pick a more expensive flight - and you have to stay on the same route.

24th March - Ryanair will not fly into Alicante again until June apart from essential flights

The company, which announced that the majority of its aircraft will remain on the ground from this Tuesday, has offered to all the governments of the European Union its help both to carry out rescue flights and to operate essential flights for the movement of vital medicines, equipment personal protection and, if necessary, emergency food supplies.

Michael O'Leary - "Rest assured that we and the 18,000 aviation professionals in the Ryanair Airline Group will do our utmost to support our governments, our people and our customers in these unprecedented times," he insisted.

For passengers whose flight has been canceled as a result of these closings, O'Leary has explained that they will receive an email explaining their options for the next week or two and has insisted that they "do not call" the phone lines since the reduced personnel will only be able to attend to the most urgent cases, which in the coming days will be rescue flights.

Two months without Ryanair, for now. The Irish company, leader in the Alicante airport with connections to 42 European cities, estimate that it will not be able to fly again before June, although it has clarified that this will depend on the guidelines established by governments in the face of the crisis of coronavirus Ryanair moves 5 million passengers a year at the provincial airport., it is possible that they continue to use the airport for pilot flight practice etc.

In a letter to his clients, the CEO of the airline, Michael O'Leary, has argued that no one knows how long this crisis will last, but that the experience in China suggests a period of three months to contain and reduce the spread of the virus.

"Although the immediate future is uncertain, it is important to remember that, like all pandemics, this crisis will pass, " said O'Leary, who announced last week that he would cut his and his workers' wages in half because of the crisis.

Across Europe, governments have imposed unprecedented restrictions on the movement of citizens, which also include flight bans except for some intended for the repatriation and rescue of citizens.

Please note this article has been translated from Spanish to English so some detail may be slightly lost in this translation.  Read the original article in Spanish HERE at Diarioinformacion 

 

Comments  

0 # sue bouse 2020-07-27 13:52
i still have not got my refund or reply my my email which i was due to fly to benidorm on 14th March when it went on lockdown on the 13th , Ryanair do the decent thing and refund me my money.
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0 # Karen Blunt 2020-05-18 18:30
Has anyone received a refund yet from Ryan air.
We haven’t heard anything since our flights were cancelled 22 March. Thanks
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0 # daviesg26@yahoo.co.u 2020-05-18 17:42
Please try for end of June I fly from Newquay Cornwall to Alicante. If Spain say yes we will be all going fuck England. Ryanair right who lying in this game. You can ride a train for hrs but you can’t fly in a plane. Bollocks
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0 # Linda Wharton 2020-03-24 18:35
How long are refunds taking please
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