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S.A.T.E ASSISTANCE IN BENIDORM

S.A.T.E ASSISTANCE IN BENIDORM

S.A.T.E ASSISTANCE IN BENIDORM

WHAT IS S.A.T.E

S.A.T.E stands for “El Servicio de Atencion al Turista Extranjero”, which roughly translates to Foreign Tourist Assistance Office.  Visitors that use this office will be attended to in English, French, German or Russian.  The Foreign Tourist Assistance Service is a police department whose role is to offer foreign tourists, visiting the city, personalised assistance after having suffered a criminal offence or similar incident.

Assistance is given by the National Police Service and personnel from the Tourist Board.  The tourist is given assistance in their own language and will be helped in reporting crime, lost passports etc.

Assistance is given by the National Police Service and personnel from the Tourist. Board.  The tourist is given assistance in their own language and will be helped in reporting crime, lost passports etc.

• Assistance reporting a crime
• Cancelling credit cards and other official documents
• Getting in touch with embassies and consulates
• Getting in touch with family members/locating them
• Assistance reporting lost objects
• Psychological assistance when necessary
• Tourist information

WHAT IS THE AIM OF THE SATE OFFICE

One of the main aims of this service is to promote the image of Benidorm as a safe place and a place where if something unfortunate were to happen, tourists have a place to go where they will be helped in their own language.

WHERE IS THE SATE OFFICE

The brand new S.A.T.E office is now open in the Rincon de Loix area, where the largest number of foreign tourists are staying

  • Address: Avda. Derramador, esquina C/ Gerona, frente al Hotel Flash, 03501 Benidorm, the street at the intersection of Gerona and Derramador avenues.
  • Telephone: 96 681 23 34 / 96 680 98 70

OPENING HOURS

May – September, Monday to Friday 09.00 – 21.00

Weekends and Holidays – 10.00 – 14.00

October – April, Monday – Friday 09.00 – 15.00

Download the official ALERT COPS citizens safety app to your mobile phone.

WHO IS WATCHING YOUR BAG?

The majority of complaints filed were for pick pocketing, with a high percentage of thefts happening on the beach, when bags were left unattended whilst people went for a swim.  Do not take expensive items to the beach with you.  DO NOT LEAVE YOUR ITEMS UNATTENDED.

Please read our advice on keeping yourself and your belongings safe so you do not have to visit the SATE office during your stay.

You will also find a list of other emergency telephone numbers HERE.

 

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Albert Grant
Guest
Albert Grant

I lost my crime letter from Benidorm and need a replacement how do I get one

Editor Admin
Admin
editor admin

If you are still here in Benidorm then go into the SATE office they will be able to help. Or if you have gone home then give them a call or contact the local Police.

Albert Grant
Guest
Albert Grant

no I’m back in england

Cath
Guest
Cath

30/09/3018 -IPhone stolen from my hand Sunday night, the guy ran past me & whipped it out of my hand,outside Scruffy Murphys! There were a few of us out and one of our group had 100 euros stolen from his pocket, same night,same place.

emzy
Guest
emzy

am looking for advice please, if that’s okay. I am visiting the lovely Benidorm early next year, I am disabled and have a British blue badge for disability. I have been told that Benidorm will not rent a mobility scooter to under 55 without proof of disability. I am 43, will my blue badge be enough proof to rent one please, as im not bringing mine with me. Thank you for reading and look forward to your reply

Jill Shail
Admin

Yes your blue badge will be sufficient to rent a mobility scooter. I would suggest you bring it and a copy of it with you. We also have a local hire company who can help you. Details and prices here x https://www.benidormseriously.com/shop/aa-scooters/?af=16

emzy
Guest
emzy

Brilliant, thankyou

Jill Shail
Admin

Your welcome Emzy. x

Mrs A Dorrington
Guest
Mrs A Dorrington

Hello. My friends have Lost their passports they have a police report do they also need to contact the embassy for new photo I’d.. Can someone please advice us.

Dawn O'Neil
VIP Member
Dawn O'Neil

Hi, I need to get a copy of a police report for insurance company. I have tried calling the telephone numbers provided for sate office but both numbers just keep ringing out. Is there another number or an email address I can contact them on? TIA

Tracy Ann
Admin

Hi, the only number I can find is 965 85 88 92

Dawn O'Neil
VIP Member
Dawn O'Neil

Thank you. That number is just ringing out too. I’ll just have to keep trying. Someone’s bound to pick up eventually.

Jill Shail
Admin

You could also try email x benidorm.sate@policia.es

Dawn O'Neil
VIP Member
Dawn O'Neil

Perfect, I’ll give that a try. Thanks 🙂

Paul waudby
Guest
Paul waudby

Just wondered if anybody has handed a black cross hatch wallet in. It was lost on Wednesday at the open market. Thanks

Tracy Ann
Admin

Sorry to hear this, you will not get a response from the SATE office here, try calling in to see if its been handed in to the police.

Paul waudby
Guest
Paul waudby

Thanks will nip in tomorrow

Tracy Ann
Admin

good luck let us know how you get on

Paul Waudby
Guest
Paul Waudby

Called in yesterday morning. Nothing been handed in 😢😢

Tracy Ann
Admin

Sorry to hear that, but it was worth a try x