SATE ASSISTANCE IN BENIDORM

SATE Assistance in Benidorm : 🛡️ Support for Tourists When You Need It Most - S.A.T.E. stands for Servicio de Atención al Turista Extranjero — the Foreign Tourist Assistance Office. It's a special unit of the National Police that provides personalised support to tourists who have been victims of crime or other distressing incidents while visiting Benidorm.

🗣️ Assistance is available in English, French, German, and Russian.
🤝 The service is offered in collaboration with the Tourist Board.

What Can SATE Help You With?

If you experience an unfortunate event during your stay, SATE can support you with:

• 📝 Reporting a crime

• 💳 Cancelling credit cards or important documents

• 🏛️ Contacting your embassy or consulate

• 📞 Getting in touch with family or helping locate them

• 🧳 Reporting lost items

• 🧠 Access to psychological support

🚫 What SATE Doesn't Cover

SATE does not deal with traffic incidents. For these, please contact the Local Police and ask for the "atestado" department.

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SATE Assistance in Benidorm - Why SATE Exists

The aim of SATE is to ensure tourists feel safe and supported. It reassures visitors that, even in difficult situations, they have somewhere to turn for help — in their own language — which reinforces Benidorm’s image as a safe and tourist-friendly destination.

📍 SATE Office Location

You’ll find the SATE office in the Rincón de Loix area, where most international tourists stay:

Address:
📌 Avda. Derramador, esquina C/ Gerona, 03501 Benidorm
(Look for the office opposite Hotel Flash, at the junction of Gerona and Derramador)

📞 Phone: 965 56 36 75
🗺️ Find on interactive map – click here

🕒 Opening Hours

May – September:
• Mon–Fri: 09:00 – 21:00
• Weekends & Holidays: 10:00 – 14:00

October – April:
• Mon–Fri: 09:00 – 15:00

📲 Tip: Download the ALERTCOPS app for safety alerts and communication with police.

LOCAL POLICE LOST AND FOUND DEPARTMENT 

Opening hours: 9:00 a.m. to 1:00 p.m. (Monday to Friday). Phone: +34 96 681 55 41. Email: This email address is being protected from spambots. You need JavaScript enabled to view it..

📞 More Help & Emergency Numbers

Find a full list of useful emergency contact numbers here.
Want to know more about local scams and crime stats in Benidorm? Click here for detailed info.

📢 Stay Informed – Stay Safe!

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💬 Have You Used the SATE Office in Benidorm?

If you’ve had to visit the SATE office during your stay, we’d love to hear from you.
👉 Share your experience in the comments below — your story could help other travellers!