S.A.T.E ASSISTANCE IN BENIDORM

WHAT IS S.A.T.E

S.A.T.E stands for "El Servicio de Atencion al Turista Extranjero", which roughly translates to Foreign Tourist Assistance Office.  Visitors that use this office will be attended to in English, French, German or Russian.  The Foreign Tourist Assistance Service is a police department whose role is to offer foreign tourists, visiting the city, personalised assistance after having suffered a criminal offence or similar incident.

Assistance is given by the National Police Service and personnel from the Tourist Board.  The tourist is given assistance in their own language and will be helped in reporting crime, lost passports etc.

Assistance is given by the National Police Service and personnel from the Tourist. Board.  The tourist is given assistance in their own language and will be helped in reporting crime, lost passports etc.

• Assistance reporting a crime
• Cancelling credit cards and other official documents
• Getting in touch with embassies and consulates
• Getting in touch with family members/locating them
• Assistance reporting lost objects
• Psychological assistance when necessary
• Tourist information

WHAT IS THE AIM OF THE SATE OFFICE

One of the main aims of this service is to promote the image of Benidorm as a safe place and a place where if something unfortunate were to happen, tourists have a place to go where they will be helped in their own language.

WHERE IS THE SATE OFFICE

The brand new S.A.T.E office is now open in the Rincon de Loix area, where the largest number of foreign tourists are staying

  • Address: Avda. Derramador, esquina C/ Gerona, frente al Hotel Flash, 03501 Benidorm, the street at the intersection of Gerona and Derramador avenues.
  • Telephone: 96 681 23 34 / 96 680 98 70

OPENING HOURS

May - September, Monday to Friday 09.00 - 21.00

Weekends and Holidays - 10.00 - 14.00

October - April, Monday - Friday 09.00 - 15.00

Download the official ALERT COPS citizens safety app to your mobile phone.

WHO IS WATCHING YOUR BAG?

The majority of complaints filed were for pick pocketing, with a high percentage of thefts happening on the beach, when bags were left unattended whilst people went for a swim.  Do not take expensive items to the beach with you.  DO NOT LEAVE YOUR ITEMS UNATTENDED.

Please read our advice on keeping yourself and your belongings safe so you do not have to visit the SATE office during your stay.

You will also find a list of other emergency telephone numbers HERE.

Comments   

0 # Albert Grant 2018-08-03 16:20
I lost my crime letter from Benidorm and need a replacement how do I get one
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0 # editor admin 2018-08-03 18:17
If you are still here in Benidorm then go into the SATE office they will be able to help. Or if you have gone home then give them a call or contact the local Police.
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0 # Albert Grant 2018-08-03 18:39
no I'm back in england
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0 # Cath 2018-10-03 01:56
30/09/3018 -IPhone stolen from my hand Sunday night, the guy ran past me & whipped it out of my hand,outside Scruffy Murphys! There were a few of us out and one of our group had 100 euros stolen from his pocket, same night,same place.
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0 # admin 2018-10-03 02:31
Sorry to hear this Cath, I presume that both events were reported, as you would need to do that to claim on your insurance and that is the only way we will get more police in the area.
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0 # admin 2018-10-17 00:42
This is the sort of service the S.A.T.E office offer - "I lost my mobile phone last week in Benidorm and went to the Nacional police Stat office across from the flash hotel and they couldn’t have been any nicer ? he called the police office in the old town to save me going there helped me sort everything over the phone for my claim to be registered and organised it all to be e mailed to the police office in Alicante airport in which I signed & collected on my return back to Scotland , excellent communication ?"
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0 # emzy 2018-11-27 18:10
am looking for advice please, if that's okay. I am visiting the lovely Benidorm early next year, I am disabled and have a British blue badge for disability. I have been told that Benidorm will not rent a mobility scooter to under 55 without proof of disability. I am 43, will my blue badge be enough proof to rent one please, as im not bringing mine with me. Thank you for reading and look forward to your reply
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0 # Jill Shail 2018-11-27 18:33
Yes your blue badge will be sufficient to rent a mobility scooter. I would suggest you bring it and a copy of it with you. We also have a local hire company who can help you. Details and prices here x https://www.benidormseriously.com/shop/aa-scooters/?af=16
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0 # emzy 2018-11-27 18:40
Brilliant, thankyou
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0 # Jill Shail 2018-11-27 20:35
Your welcome Emzy. x
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0 # Mrs A Dorrington 2018-12-27 10:32
Hello. My friends have Lost their passports they have a police report do they also need to contact the embassy for new photo I'd.. Can someone please advice us.
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0 # Admin 2018-12-27 11:01
Yes the SATE office should tell them what they need to do but more information can be found here https://www.benidormseriously.com/lost-or-stolen-passport-what-to-do/?af=4
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0 # Dawn O'Neil 2019-06-27 15:15
Hi, I need to get a copy of a police report for insurance company. I have tried calling the telephone numbers provided for sate office but both numbers just keep ringing out. Is there another number or an email address I can contact them on? TIA
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0 # Tracy Ann 2019-06-27 16:27
Hi, the only number I can find is 965 85 88 92
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0 # Dawn Oneil 2019-06-27 17:27
Thank you. That number is just ringing out too. I’ll just have to keep trying. Someone’s bound to pick up eventually.
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0 # Jill Shail 2019-06-27 18:27
You could also try email x
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0 # Dawn O'Neil 2019-06-27 22:18
Perfect, I'll give that a try. Thanks :)
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0 # Paul waudby 2019-08-29 17:36
Just wondered if anybody has handed a black cross hatch wallet in. It was lost on Wednesday at the open market. Thanks
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0 # Tracy Ann 2019-08-29 23:41
Sorry to hear this, you will not get a response from the SATE office here, try calling in to see if its been handed in to the police.
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0 # Paul waudby 2019-08-30 01:48
Thanks will nip in tomorrow
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0 # Tracy Ann 2019-08-30 03:55
good luck let us know how you get on
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0 # Paul Waudby 2019-08-31 11:37
Called in yesterday morning. Nothing been handed in ??
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0 # Tracy Ann 2019-08-31 13:08
Sorry to hear that, but it was worth a try x
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