In case you want to order additional services, make a complaint of your slow internet connection or terminate your contract with your provider you have to call the customer service.

In Spain one can basically order an internet access just walking into any office or dealer shop or make a contract on a website but when there are problems, and usually at some point there are, the only solution is to call customer service of your internet connection provider.

Although you would visit the very same shop you bought the connection from, they probably won’t be able to help you. They only provide the customer service number and wish you a good luck. And this, unfortunately, is how “after-sale” is conducted in most cases.

Customer services are mostly in Spanish but for example, Movistar provides service also in English and in German among other languages.

When calling customer service it is a good idea to gather up all the information concerning the service contract for example:

telephone number of the line

subscription information

name and address

NIE / NIF / passport number

bank account number



Customer service: 1565 (free when calling from landline or Jazztel mobile) or 902 946 946 (charged when calling from other mobiles)
Monday to Friday 8am to 12pm and Saturday 9am to 9pm.
Technical support: Monday to Sunday 07am to 1am
Fax: 911 513 881 or 900 807 025


Customer service: 1004 (free when calling from any landline or mobile, open 24/7)
Customer service: +34 699 991 004 (when contacting customer service outside Spain)
Technical support: 1002
Companies: 900 10 10 10

Information about your Movistar line: 900 502 010


Customer service and technical support:
1590 (free)
902 929 000 and 902 500 060

Orange España

Customer service: 1470 (free)

Customer service in English, French and German:  
900 906 121
 (free) / 695 911 900 (checked 14.9.2015).
Time: Mon to Sat from 9:00 to 22:00
Price:  0,15c /call (call setup fee) 0,48 € / min


Customer service: 123 (free when calling from Vodafone mobile) or 607 123 000 (charged when calling from other mobiles)
Technical support: 22 155
Companies: 122 (free when calling from Vodafone mobile)
Fax: (+34) 607 131 857

Avatel Telecom S.L.

Provides wireless broadband services. The company was founded in 2011

Call  910 800 910 - This email address is being protected from spambots. You need JavaScript enabled to view it.


The MASMOVIL Group is the fourth largest telecommunications operator in Spain 

Call 900 696 000

or call from Monday to Sunday from 8:00 to 00:00 at:

- 2373, if you call from your NUMBER. (FREE) 911 333 333, if you call us from a number not MORE MOBILE.  +34 693 772 373, if you call us from abroad.  This email address is being protected from spambots. You need JavaScript enabled to view it. , you can also write to us at this email.

Tenerife Telecom

Broadband Internet, Mobile, Rural 4G Internet & UK TV In Spain, The Canary & Balearic Islands

In short, Tenerife Telecom can help you get the most from your communications providing a cradle to grave provision of communications services for you and your family or business.

Save money on your Internet for Spain, Tenerife, the Canary & Balearic Islands

You can choose from either 100 Mb or 600 Mb connection in Spain, Tenerife, the Canary & Balearic Islands. Our Broadband connections also include a landline with 1,000 minutes of calls to mobiles and landlines.

 This email address is being protected from spambots. You need JavaScript enabled to view it.
 +34 722 570104
 +34 722 570104

Check out the Living in Spain section of our website

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