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Thomas Cook holiday makers suffer the consequences

Thomas Cook holiday makers suffer the consequences

 Thomas Cook holiday makers suffer the consequences

30th September – Hotels in Spain face closure 

Although thankfully is unlikely to affect Benidorm, hundreds of hotels in Spain are facing imminent closure over the collapse of British travel giant Thomas Cook, the head of the Spanish hotel federation warned.

“There are 500 hotels which are going to close immediately due to the collapse of Thomas Cook and the situation could get worse if the government doesn’t take immediate action,” Juan Molas, head of Spain’s Confederation of Hotels and Tourist Accommodation, told business daily Cinco Dias.

And the sum in unpaid bills left by the demise of the tour operator would be much higher than the initial estimate of 200 million euros ($220 million), said Molas, whose organisation represents 15,000 businesses.

“It will be much more. The amount for only eight chains is close to 100 million.”

Worst hit are those in the Canaries and the Balearic Islands, where 40 percent of hotels are affected.

24th September Holiday makers in Benidorm have suffered in the wake of the demise of Thomas Cook with people being removed from their hotels.

Two families from Scotland were turned out of their hotel when they were asked to pay more than £885 if they wanted to keep the room which was already paid for.  When they declined to pay, the hotel evicted the families which included their children sons aged four and five into the street.

The holiday had been booked since September 2018 and cost £1500 for each family-of-three.

The families spoke to the British press and quoted “We were told by the head of reception that if we didn’t pay €1000 for each of the families by 12pm, we would be removed from the hotel. She told us that was coming straight from the company director.”

“They said although we were Atol-protected, the hotel would be on the bottom of the pile to receive payment from any liquidators.

“I contacted the CAA, who spoke to reception via my mobile phone but the hotel was adamant they were not accepting any guarantee of payment. It was pay €2000 or leave.

“We didn’t have the money to pay it even if we wanted to.

They were among thousands of holiday makers caught up in the tour operator’s fall into administration.

One Benidorm Seriously member wrote “Stayed in Rosamar from 10/9 – 20/9 saw someone I knew and apparently today they have locked all Thomas cook clients out of their rooms wanting €2000 per room to get back in my opinion is this is disgusting not the people’s fault surely have some compassion rant over”

Another member quoted “My friends mum arrived yesterday for 10 days, firstly both her and her friends luggage was not on board, now they have been thrown out of their hotel because they won’t get paid from Thomas Cook for 40 days, absolutely disgusting”

If you are on holiday at the moment or have a holiday via Thomas Cook Pending you will find information HERE

The British Government plans to repatriate around 500 British tourists who were caught by the bankruptcy of Thomas Cook on the Costa Blanca, mainly in Benidorm,  on the date they planned to return to Manchester.  In principle, those affected will depart this Thursday and Saturday, when they were scheduled, but it is not yet decided whether they will do so on a charter flight chartered for that purpose or relocated in the companies that operate from the Alicante-Elche airport with Manchester.

Between September 23rd and October 6th, the government will be providing CAA-operated flights or will transfer passengers to other operating flights, depending on location. A website has been created to help customers currently abroad find their flight home, On the website alternative flights are detailed for the next dates. In the case of Spain, there are forecasts of flights back to the United Kingdom from Alicante, Almeria, Girona, Reus, Ibiza, Menorca, Palma, Fuerteventura, Gran Canaria, Lanzarote and Tenerife.

Spaniards who have been affected by the cancellations of the Thomas Cook company and who are in the United Kingdom will have to go first to the company and the United Kingdom Civil Aviation Authority (CAA) to manage the reimbursement of the ticket and the corresponding claims of your rights. In any case, it is convenient that they notify the Spanish consulate in the United Kingdom of their situation.





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Charlie Brown
VIP Member
Charlie Brown

The knock on effect is catastrophic. Spain isn’t the only country effected. We then have to remember the coach companies who TC used for transfers and excursion companies who heavily relied on the tour operator selling their experiences for a commission. It’s all a mess. Very sad, especially for us who work in the travel industry.

Jean Dormand
VIP Member
Jean Dormand

Thomas Cook did not fly to Alicante from our local airport but would book a dynamic package for you which was more expensive than Tui and Jet2.
There were 48,000 passengers in Turkey when they went bust so there will be many hotels there closing.x

David Roberts
VIP Member
David Roberts

I don’t think people wanting the cheapest deal is always the case. Value for money is often important and that doesn’t always mean cheap. Personally I will still use a tour operator. I would rather pay a little more to get where I want to go, when I want to go. According to the article, Benidorm is unlikely to be affected too badly in terms of hotels closing, but I would expect their prices to go up to insure against such losses in future. The hotels and flight companies aren’t ‘robbing people’ they are dealing with a supply and demand… Read more »