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Travelex Off line after being hacked

Travelex Off line after being hacked

Travelex Off line after being hacked

Foreign currency service Travelex said yesterday that it has taken all its sites offline after being attacked by a software virus on New Year’s Eve.

It has since been forced to provide foreign exchange services manually in its branches.

The group said it immediately took down its online systems to protect data and prevent the software virus spreading after discovering the attack on New Year’s Eve.

It added that its investigations so far suggested no personal or customer data had been compromised.

Many holidaymakers are currently abroad for the Christmas holidays and some have been left unable to top up their Travelex Money Cards, which are available in seven different currencies.

The incident has also affected other companies whose travel money services are provided by Travelex. Tesco Bank and Asda were among the companies whose sites stated that their online travel money services were unavailable.

Tony D’Souza, chief executive of Travelex, said: ‘We regret having to suspend some of our services in order to contain the virus and protect data.

‘We apologise to all our customers for any inconvenience caused as a result.

‘We are doing all we can to restore our full services as soon as possible.’

Travelex said it has drafted in teams of IT specialists and external cyber security experts to isolate the virus and get affected systems back online.

Latest update – Three days after foreign exchange provider Travelex pulled its systems offline after discovering a “software virus” on New Year’s Eve, the company’s websites (from local to corporate) remain unavailable and partners including Tesco Bank have been unable to offer online currency services through the partner.

If you’re abroad and have been affected by the Travelex shutdown, please get in touch on 02036153208 or ryan.fahey@mailonline.co.uk 

As reported in various UK tabloids

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