Staff are lovely
Rooms are clean on arrival
Breakfast has a good choice and is at a good time duration
Location location location!
The hotel is so noisy, not from noise from the street, but noise inside the hotel; voices, entertainment, banging doors...
2 small lifts meant I often took the stairs.
The cleaners were good, but nothing was moved during any of the cleans of my room.
Bedroom doors didn’t seem that secure.
Overall, I’ve paid the same and preferred other hotels in a similar area. I was disappointed but not by anything that was a deal-breaker. I probably wouldn’t rush back, but if there was an exceptional deal, I wouldn’t discount it.
Window between ours and next door was only 5ft away separated with a balcony which both could use when the curtains were open you could look and see everything in the opposite room we had curtains closed all week.
Secondly with the pool being on the roof there was no umbrellas for shade so you cooked it was red hot.
But apart from that lovely hotel food etc and location.
Note the bus that drops you off cannot get to the hotel so you have to walk up the main shopping square on arrival and back down to be picked up.
And an absolutely perfect location I think !! Just yards from the front, pedestrianised street.... I could go on !!!
Michelle Tennant November 2016 - Yes we've been , very nice , food great , rooftop pool , only issue which is a large one for us is , some rooms internal , so no balcony and no way of booking one or the other, they moved us to one after 3 days and a battle at reception each day , therefore wouldn't stay again x
Grant Pearson January 2017 - Hi stayed there about 8 times,it was refurbished last year so the rooms are a lot better now, downside you cannot book a balcony in advance so you may get there and have an inside room, you can change rooms subject to availability, there is a small pool on the roof as well as a bar and terrace area, Food is not bad always fond something you can eat, Entertainment is a bit naff, bingo, line dancing, etc, good location for the old town and a short walk down to the beach, wifi is free and is iffy like all hotels,
Sandra Ali January 2017 - We stop in the avenida apartments which are over the road. And have breakfast in the hotel . . The hotel looks lovely. . But its best asset is the location . Right in heart of all the shops in old town. . And a minutes walk to beach . . So it can be a little noisy there . And the transfer normally drops you off up the road by the madeira hotel as its pedestrianised outside hotel .
Lynn Wood, March 2017 - Stayed at Xmas smashing hotel location etc. Had a balcony with a sea view which was unexpected unlucky if you get an internal room although not many on each floor. They overlook an Internal garden presume a large window but no balcony and probably no sun.
Wouldn't stop me going again for the location to be honest would cope without balcony.