I’ve stayed in hotels allover the world and never once had to complain or leave a negative review until now.
On arrival despite being told the hotel was finished it clearly wasn’t with works still continuing.
We got to our room to find it still being cleaned to had to wait downstairs for the cleaner to finish which after a couple of trips upstairs to check took around 30 mins.
How it took this long is beyond me as from what I could see she’d cleaned the floor and the bathroom and that was it as the bedside table had a large sticky puddle from i can only presume a soft drink.
The food was non existent and barely cooked so had to give up on that and despite the rooms being nice we couldn’t really enjoy it as it was so hot and there was no air con.
After raising all our complaints with our holiday provider we were put in touch with Christine the hotel director to who arranged to meet us in reception.
After waiting over 25 minutes she showed up and frankly could not have cared less.
Despite the sound of drilling coming from the stairs behind us she claimed there were no works ongoing at the hotel whatsoever. She also dismissed the non existence of the rooftop pool/jacuzzi area and claimed they couldn’t control the weather so the air con was on heat before changing her story and stating it needed to be fixed.
We left out meeting with her having resolved nothing and being left downright shocked at her attitude but the best was yet to come.
She emailed our travel operator advising them that all the issues had been resolved and we agreed there were no outstanding problems…..utter lies!
Having further communication once I returned from my trip the hotel has continued to lie and even claimed to my travel operator that I was claiming for food poisoning and just wanted a free holiday…
How can someone get food poisoning from not eating at the non existent buffet? needless to say we won’t be returning and having seen the managements attitdue won’t stay in any MH hotel.
27th April 2018 Linda Hicks
hi Everyone, just to say the new Cuco HOtel in Old Town is lovely. Nice food,nice staff. Can’t fault it.
Set to debut in April 2018, this cool and contemporary hotel has been completely transformed into one of the resort’s hottest new properties. Perfect for stylish couples and families, the Cuco’s chilled-out atmosphere and free-spirited design make it a superb pick for a sunshine break with a twist. Plus, with both of Benidorm’s iconic beaches within less than 15 minutes’ stroll, it’s perfectly placed for spending lazy days on the sands.
How far is the nearest beach?
The hotel is 950m from Poniente Beach, and 1.2km from Levante Beach.
Distance from Airport
The hotel is 59km from Alicante Airport.
Each Double Standard room is decorated in a quirky, artistic style, incorporating bold prints and bright citrus colours. Air conditioned for your comfort, the rooms also offer an en-suite bathroom, 32” satellite TV and telephone, with safes available for a local charge. Baby cots can also be supplied upon request.
Food & Drink
The super-stylish main restaurant is a great spot to grab a bite with family or friends, with delicious international dishes and live show cooking to enjoy. There’s also a laid back café, along with a seasonal pool bar serving soft drinks and tipples during July and August.
Sports & Entertainment
High on the rooftop, there’s a sparkling swimming pool for all the family to enjoy, surrounded by a furnished sun terrace and spectacular views across the resort. Active holidaymakers will love the superb animation programme, which offers daytime activities and evening entertainment six days per week – and free Wi-Fi is offered throughout all guest rooms and public areas.
24 Hour Reception
Air Conditioning in public areas
Cafe/ Snack Bar
Cots (On Request)
Safety Deposit Box
18th Oct 2017-2nd Apr 2018
The Hotel Antea has now changed its name to the Hotel Cuco and will be open for visitors from 01 April 2018
This accommodation has previously been known as : Antea Hotel, Atenea Hotel