Victim of a Crime, Where to go for Assistance
VICTIM OF A CRIME IN BENIDORM –
What to do and where to go for assistance
If you need urgent help from the police – or an ambulance:- dial 112, You will find a list of all emergency telephone numbers HERE
All victims of crime in Spain must report the incident to the Police, this is called making a denuncia, and is required by Spanish law for all cases, from bag snatching to serious crimes.
Denuncias can be made by phone – in Spanish or English by dialling 902 102 112, full details of making a denuncia can be found HERE
This is a general emergency number and is VERY useful to know.
Ask for somebody who speaks English – and then explain your problem. They will tell you what to do. or use the SATE service.
You can also make a denuncia via the official Spanish Police website – only in Spanish, or by visiting the nearest police station – Comisaria de Policia.
Crimes involving violence will usually have to be reported in person at the police station, if necessary and in major incidents the Police will provide an interpreter.
The easiest way to get around any language problems etc is to enlist the help of your hotel manager. They can explain what you need to do, and can usually help with filling in Spanish forms etc.or again use the SATE office
If your passport is stolen.- See the separate page for more detailed information).
IF YOU HAVE TO STAY IN HOSPITAL…
The UK Foreign Office can offer all kinds of help to British nationals. Phone 902 102 112 and ask to be connected with the British Consulate. You can also contact, “Help International – Benidorm” who will also provide, support and information.
IF YOUR PRESCRIPTION MEDICATION IS LOST OR STOLEN…..
Contact the British Consulate via 902 102 112 for help and advice on getting replacement medication.
IF SOMEONE YOU ARE WITH DIES
Contact the British Consulate via 902 102 112
REMEMBER IS YOU DO NOT REPORT A CRIME YOU WILL NOT BE ABLE TO CLAIM ON YOUR INSURANCE.