Victim of a Crime, Where to go for Assistance
VICTIM OF A CRIME IN BENIDORM –
What to do and where to go for assistance
If you need urgent help from the police – or an ambulance:- dial 112, You will find a list of all emergency telephone numbers HERE
All victims of crime in Spain must report the incident to the Police, this is called making a denuncia, and is required by Spanish law for all cases, from bag snatching to serious crimes.
Denuncias can be made by phone – in Spanish or English by dialling 902 102 112, full details of making a denuncia can be found HERE
This is a general emergency number and is VERY useful to know.
Ask for somebody who speaks English – and then explain your problem. They will tell you what to do. or use the SATE service.
You can also make a denuncia via the official Spanish Police website – only in Spanish, or by visiting the nearest police station – Comisaria de Policia.
You can also use the ALERTCOPS app – to report incidents –
AlertCops is a citizen security alert system of the State Law Enforcement Authorities (FFCCSE in Spanish)
The goal is to create a universal access to every public citizen security service, so any person, regardless their language, origin or auditory or vocal disability, can send to the State Law Enforcement Authorities (Police and Civil Guard) an alert about a crime or security incident whether they are victims or witnesses of such.
Crimes involving violence will usually have to be reported in person at the police station, if necessary and in major incidents the Police will provide an interpreter.
The easiest way to get around any language problems etc is to enlist the help of your hotel manager. They can explain what you need to do, and can usually help with filling in Spanish forms etc.or again use the SATE office
There are three policing authorities in Spain who you can report a crime to:
The Civil Guard (Guardia Civil) – nationwide police force who wear green uniforms and have wide-ranging responsibilities for national security and law enforcement, including airport security, drug and contraband investigation, counter-terrorism, crowd control and the running of prisons. Emergency number – 062.
The National Police (La Policia Nacional) – the main nationwide urban police agency who wear blue uniforms and handle most criminal, judicial, terrorism and immigration matters. They deal with common crimes and street crimes and are also responsible for issuing official papers for expats becoming official Spanish residents. Emergency number – 091.
The Local Police (La Policia Local or Policia Municipal) – police force controlled at local authority level, they wear blue and white uniforms and deal with more minor issues such as parking, traffic control and bye-law infringements. Emergency number – 092.
Witnesses to a crime
Individuals who have witnessed a crime are obliged to inform the Spanish authorities with the exception of:
- The spouse of the offender.
- Ascendants or descendants of the offender.
- Lawyers and Attorneys at Court with respect to their customers’ declarations.
- Priests with respect to the notices confessed to them.
If your passport is stolen.- See the separate page for more detailed information).
IF YOU HAVE TO STAY IN HOSPITAL…
The UK Foreign Office can offer all kinds of help to British nationals. Phone 902 102 112 and ask to be connected with the British Consulate. You can also contact, “Help International – Benidorm” who will also provide, support and information.
IF YOUR PRESCRIPTION MEDICATION IS LOST OR STOLEN…..
Contact the British Consulate via 902 102 112 for help and advice on getting replacement medication.
IF SOMEONE YOU ARE WITH DIES
Contact the British Consulate via 902 102 112
REMEMBER IS YOU DO NOT REPORT A CRIME YOU WILL NOT BE ABLE TO CLAIM ON YOUR INSURANCE.