SATE ASSISTANCE IN BENIDORM
WHAT IS SATE? - SATE Assistance in Benidorm
S.A.T.E stands for "El Servicio de Atencion al Turista Extranjero", which roughly translates to Foreign Tourist Assistance Office. Visitors that use this office will be attended to in English, French, German or Russian. The Foreign Tourist Assistance Service is a police department whose role is to offer foreign tourists, visiting the city, personalised assistance after having suffered a criminal offence or similar incident.
Assistance is given by the National Police Service and personnel from the Tourist Board. The tourist is given assistance in their own language and will be helped in reporting crime, lost passports etc.
• Assistance reporting a crime
• Cancelling credit cards and other official documents
• Getting in touch with embassies and consulates
• Getting in touch with family members/locating them
• Assistance reporting lost objects
• Psychological assistance when necessary
• Tourist information
WHAT IS THE AIM OF THE SATE OFFICE
One of the main aims of this service is to promote the image of Benidorm as a safe place and a place where if something unfortunate were to happen, tourists have a place to go where they will be helped in their own language.
WHERE IS THE SATE OFFICE
The S.A.T.E office is now open in the Rincon de Loix area, where the largest number of foreign tourists are staying
Address: Avda. Derramador, esquina C/ Gerona, 03501 Benidorm, in front of the Hotel Flash at the intersection of Gerona and Derramador avenues, find an interactive map HERE
Telephone: 965 56 36 75
May - September, Monday to Friday 09.00 - 21.00
Weekends and Holidays - 10.00 - 14.00
October - April, Monday - Friday 09.00 - 15.00
Download the official ALERT COPS citizens safety app to your mobile phone.
WHO IS WATCHING YOUR BAG?
The majority of complaints filed were for pick pocketing, with a high percentage of thefts happening on the beach, when bags were left unattended whilst people went for a swim. Do not take expensive items to the beach with you. DO NOT LEAVE YOUR ITEMS UNATTENDED.
Please read our advice on keeping yourself and your belongings safe so you do not have to visit the SATE office during your stay.
You will also find a list of other emergency telephone numbers HERE.