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Servigroup hotels Benidorm, The Venus

Servigroup Hotels Benidorm, The Venus

Servigroup Hotels Benidorm, The Venus.   The Venus hotel is rated as a 3-star superior hotel  and is in an excellent location, just 5 minutes from Levante Beach and situated in the heart of the New town.

Re-opening

As we do not want to keep clients with the hope that the hotel will open as soon as the lock down is over, we have now moved the foreseeable opening to be on the 30th August, but this is just a forecast,  and may change as the situation evolves.

The Diplomatic open.

Hotel Pueblo OPEN - The first Servigroup to re-open this year in the New Town 

Calypso, Castilla, Nereo, Orange, Rialto and Venus all plan to re-open 30th August

Find an interactive map, contact details and members reviews to the Servigroup Venus Hotel HERE

The Venus hotel has two modern buildings on a plot of 8,000 m2, this includes a large sun terrace and a large swimming pool, suitable for both adults and children complete with bar service. this area is well landscaped using tropical vegetation.

The elegantly designed reception connects both buildings giving access to common areas, such as the glass elevator, lounges, bar-lounge, restaurant, boutique/gift shop and the Dracma Cafeteria which also has an outdoor terrace.

Servigroup Hotels Benidorm, The Venus

The Rooms 

The Servigroup Venus hotel  has 366 fully equipped rooms all with air conditioning/heating, bathroom, terrace, telephone, Flat screen LCD TV with 60 national and international TV channels and 15 music channels, free mini fridge in rooms for food, drink and medicines, free safe.

The hotel has disabled accessible rooms which are located on the reception floor these include two single beds. The bathrooms are fully equipped with showers.  Rooms suitable for the disabled are subject to availability and should be booked in advance via phone or email.  Please note that extra beds are not available in these rooms.

Double Rooms - BOOK HERE

Venus Hotel Benidorm, Double room

The décor is modern elegant bright and stylish.

These rooms contain two single beds but an extra bed or cot can be added.   Maximum occupancy -  3 people.

Individual  Rooms - BOOK HERE

Venus Hotel Benidorm, Individual room

Bright comfortable , elegant rooms with a single bed and comfortable furniture.  Perfect for the solo traveller on holiday or business.

Servigroup hotels Benidorm, The Venus - FACILITIES AND SERVICES 

Venus Hotel Benidorm

Free Wi-Fi connection, including outdoor areas as far as coverage can go (The property does not guarantee a bandwidth or the connection of all devices, being the link offered to browse the Internet, check mail via web browser or mobile applications with low data consumption. In addition, the hotel does not guarantee full coverage in all areas of the hotel, there may be some with low signal reception by the configuration of the structure of the building).

Parking - Own parking (supplement): 155 covered spaces.

Pool - Large sun terrace, sunbeds and parasols.

Entertainment/Animation - Entertainment program for children and adults (in high season, July and August).

Cafeteria - Dracma Café

Children´s Playground - Outdoor playground with slides, safe rubber flooring and more.

Late Check-Out -  On the day of check out rooms can be  extended until 18:00h available on request. (extra cost 30€) 

Boutique - Gifts, clothing and accessories.

Internet Zone - Internet corner available in the reception area (supplements apply).

Medical Assistance - General medicine consultation once a week (ask for more information about days and times at the hotel).

BARS AND RESTAURANTS HOTEL VENUS IN BENIDORM 

Dracma café you can enjoy the best cocktails from the varied menu, outdoor terrace and direct access to the pool area.

Restaurant with buffet service -  Lunch, selection of hot and cold dishes, including themed dishes, vegetarian options and desserts.  Show cooking area features  high-quality meats and fish, which are cooked to order in front of the diner.  All meat is fresh and of high quality and offers a great variety: veal, lamb, pork, chicken, etc.

Guests with Special Dietary requirements

Special menu for celiacs.

Daily special and seasonal themed menus and options for food intolerances and allergies 

Diabetic products (breakfast) and desserts on request.

Additional Restaurant Services

For babies: high chairs, disposable bibs and homemade purees (request it beforehand).

Cold dinner service (only on the day of arrival and upon request) 

Breakfast in room (supplement).

Microwave 24 hours (for heating baby food or bottle water).

Wi-Fi in the restaurant.

Hygiene certificate controlled and monitored by SGS.

ENJOY YOUR STAY AT THE VENUS, BENIDORM

HOTEL REVIEWS

All reviews are by Benidorm Seriously Members.

Click here to read the individual hotel reviews, please feel free to add your own reviews on the correct listing.

For a list of hotels with specific features please see the links at the bottom of the page.

LINK to Main Tour Operators

LINK to local AGENTS /TRAVEL CONSULTANTS

LINK to SEARCH FOR YOUR PERFECT ACCOMMODATION

Map of the different areas of Benidorm

 

For a list of ADULT only Hotels, Hotels Suitable for Families, All inclusive Hotels or Hotels that offer Disabled Facilities use our search filters click HERE

The following lists are not included in our search filters, but can be found here

For a list of hotels with HEATED SWIMMING POOLS click HERE

For a list of hotels with BRITISH TV STATIONS click HERE

For a list of hotels with SPA FACILITIES click HERE

For a list of hotels recommended for SOLO travellers click HERE

Pet Friendly apartments and hotels

Hotels recommended for Christmas and New Year in Benidorm 

How to make a COMPLAINT

HOTEL STAR RATINGS EXPLAINED 

 

 

 

 

 

Travelling with children with a different surname

If your children don't share your surname, and you're travelling without their father (or vice versa) – or, indeed, if you've sent them on holiday with grandparents or other relatives with a different last name – there's every chance you may be asked to prove their identity.  being stopped at passport control and asked to prove your child's identity is far from uncommon.

Why does this happen?

Child protection. The idea is to safe-guard against child abduction and smuggling. Controls are getting tighter, and checks more frequent.

What can I do?

Don't panic. Making enquiries before you travel and bringing extra documents might seem a faff, but will ensure smooth passage.

Before you leave you should:

  • Check with your airline – they deal with this daily and will have their own specific requirements.
  • Check with your embassy – what applies for British children does not apply for other nationalities, regardless of whether they are travelling into/from the UK.
  • Check with the relevant embassy for the requirements of country/countries you'll be travelling to/through.
  • Ensure you have relevant documents: passports (yes, double check), birth certificates and marriage certificates. If you're travelling under your maiden name with children of a different surname, a marriage certificate alongside your passport will 'prove' who you are.
  • Should your parenting arrangement have special terms regarding international travel, then double check with a solicitor to ensure you have the relevant supporting documents.
  • Pack a consent letter
  • Travel consent letters: what do I need?

    Travel consent letters demonstrate that the child or children in question have permission to travel abroad from parents or guardians who aren't accompanying them. They're especially useful in situations in which the parents are divorced or separated, and one parent wishes to take the child on holiday. They can also be used by grandparents and other relatives.

    Consent letters aren't a legal requirement in the UK, but can simplify travel for UK nationals, as they may be requested by immigration authorities when entering or leaving a foreign country or when re-entering the UK.

    The letter needs to be signed by whomever is NOT travelling. Getting the letter notarised is recommended, as it's more likely to be accepted as a legal document. You can do this at a local solicitor's for a small charge.

    Remember, carrying a consent letter does not guarantee that children will be allowed to enter or leave a country; every country has its own entry and exit requirements. Double-check with the relevant embassies for specifics.

    Travel consent letters: what do I need?

    Travel consent letters demonstrate that the child or children in question have permission to travel abroad from parents or guardians who aren't accompanying them. They're especially useful in situations in which the parents are divorced or separated, and one parent wishes to take the child on holiday. They can also be used by grandparents and other relatives.

    Consent letters aren't a legal requirement in the UK, but can simplify travel for UK nationals, as they may be requested by immigration authorities when entering or leaving a foreign country or when re-entering the UK.

    The letter needs to be signed by whomever is NOT travelling. Getting the letter notarised is recommended, as it's more likely to be accepted as a legal document. You can do this at a local solicitor's for a small charge.

    Remember, carrying a consent letter does not guarantee that children will be allowed to enter or leave a country; every country has its own entry and exit requirements. Double-check with the relevant embassies for specifics.

    Example consent letter

    The letter should give as much detail as possible, including:

    • contact details for the person giving consent
    • the child's passport details and/or any other documentation you are providing
    • information about the trip they are going on – date of travel and planned destination

    The letter should be signed, dated and witnessed.

     

  • What if I can't reach the father of my children?

    If you both share parental responsibility for your children, then you should have his permission before you travel overseas. He will also need yours should the roles be reversed.

    You'll need to apply to a court for permission to take a child abroad if you don't have permission from the other people with parental responsibility. A solicitor will be able to help you with this process.

    Sadly the father/mother of my child passed away and my child has a different surname from me. What should I do?

    Double check with the airline and relevant embassies, but bringing the death certificate with you along with birth certificates and marriage certificates should be enough.

    What about foster/adoptive parents?

    Take a copy of a court order stating that the accompanying person is the child's lawful custodian or guardian. If the child is in temporary care, take a consent letter signed by the appropriate child welfare agency representative. Again, as ever, double check with the airline and relevant embassies

 

 

APARTMENT REVIEWS 

All reviews are by Benidorm Seriously Members.

If you are not familiar with Benidorm, You may prefer to visit our accommodation search page first.  This page will help you define the location of any apartment in relation to what you want from your ideal holiday in Benidorm.  

Click here to read the individual apartments reviews, please feel free to add your own reviews for any apartment.

If the apartment you wish to leave a review for is not listed please comment below and we will put a listing on for you.

LINK to Main Tour Operators

LINK to local AGENTS 

LINK to short term holiday rentals available 

For a list of APARTMENTS SUITABLE FOR FAMILIES click HERE

Illegal Apartment rental - Did you give copies of your passport to the agent on check in and fill out a police form? If not then report then to the local police as it's a legal requirement. If you book any apartment or agency apartment they have to have a license number, if not it's illegal.

You must by law hand over your passport on arrival and this information is then submitted to the police within 24 hours. Don't book unless you have checked the company is in the Touristico approved agents list and the apartment has a registered number so it meets a minimum standard of safety and comfort if not there are massive fines for the owner.

 

 

 

 

 

 

 

 

 

Spanish Hotel Star Ratings Explained

Spanish Hotel Star Ratings Explained

This guide on Spanish hotel star ratings should allow you to distinguish between the different levels of comfort, service and facilities that each accommodation generally offers, ensuring you select the right hotel for your holiday that ticks all the right boxes. 

In Spain there is a regional compulsory hotel classification system. This means that each of the seventeen regions in Spain adopts its own standards for each hotel star classification, that is regulated by the government tourism authority. They are all classified with a five-star rating system and generally speaking, the criteria used are similar to those of the UK.

Spanish Hotel Star Ratings Explained

Hostals and Pensions
Hostals and pensions are amongst the least expensive accommodations that can be found in Spain that offer extremely economic friendly prices, that will not break the bank. With these types of accommodation you do get what you pay for, so do not expect too much other than clean accommodation. The best advice is too ask to see the room first, before deciding to stay or not.

Hostals and Pensions tend to be very basic with some en-suite shower rooms or shared facilities. Most pensions do not offer food but some may offer bar snacks or a small continental breakfast. Pensions are best suited to back packers who prefer experiencing native Spain or those who just need somewhere to sleep in between all night partying!

Do not rule these out we have stayed in some wonderful hostals and Pensions, that have been every bit as good as one and two star hotels, the cheapest being 27.50€ for the night.

Spanish Hotel Star Ratings Explained

One Star Hotels

Hotel in General
Because pensions and hostals tend to cater for the holidaymakers who are on a budget, one star hotels in Spain are quite rare. Again this type of accommodation is essentially basic and are inexpensive, but can offer the Spanish charm that may otherwise be unknown in higher stared hotels. Unlike Hostals and pensions, hotels with a star rating have special requirements that they must abide to. Be sure to be aware that one star hotels offer limited fire safety standards and are not required to provide any special disabled facilities for their guests. If this is a special requirement for you, ensure you check this out with the hotel prior to booking..
 
Service
The Reception in one star accommodations must be open for at least 12 hours a day. Staff are not required to speak English, therefore their level of understanding of the language may vary. Despite this, Spaniards are patient and are eager to help you to provide you with all the information you need to enjoy your stay. Communicating with simple English and a spot of sign language is all part of the fun whilst traveling overseas!

Gastronomy
In one star Spanish hotels anticipate for the dining facilities to be simple, Spanish meals with limited choice. It is common for this level of accommodation to sometimes only provide bed and breakfast. There will however be alternative food options located close by, where you should be able to find something that tickles your taste buds.

Leisure and Entertainment
It will be very unlikely that you will find any leisure and entertainment activities within the hotel premise in this star grade, such swimming pools or even a lounge. Alternatives will however be in close reach of the hotel, where you should be able to find an assortment of activities that appeal to you.

Room
One star establishments offer basic, small rooms mostly without balconies or sea views. It is common that you often have to share a bathroom with other guests staying in the hotel, usually one for every eight rooms or for every six guests. However, you may find the odd one star hotel that provides rooms with en-suite bathrooms. If this is a special requirement for you, be sure to arrange this with the hotel before booking. Expect the room amenities to be basic or non existent e.g. no air conditioning, no television etc. The rooms will however, be cleaned daily, with towels and bed linen changed approx. 1 -2 times a week.

Double room 12 m2 minimum, single room 7 m2 minimum, bathroom (bath or shower) 3,5 m2, central heating, lift.

Spanish Hotel Star Ratings Explained

Two Star Hotels

Hotel in General
In general, two star hotels offer basic, comfortable and acceptable accommodation, however they are unable to gain a 3 star status due to restraints within the building i.e. number of rooms. There is a large selection of two star hotels in Spain that are frequently located on the sea front, where you can enjoy astonishing views. Two star institutes are often better equipped than one star hotels, for example although they also have limited fire safety standards, they are required to provide fire escapes for all guests. Yet again, this status of hotels are not required to provide any special disabled facilities for its guests.

Service
Similar to one star hotels, the reception is obliged to be open for at least 12 hours a day and again offer a relatively straightforward range of services all of good quality.

Gastronomy
Restaurants found in two star hotels will be bigger than in one stars. These restaurants will have slightly more variety in terms of food choice, but again will usually deliver the food on a buffet basis. It is not essential for two star hotels to provide all three meals; breakfast, lunch and dinner therefore will vary from hotel to hotel. Alternative dining facilities will of course be located nearby, where you can easily find your own food options.
 
Leisure and Entertainment
Many two star institutes will usually provide some leisure and entertainment facilities, perhaps a small swimming pool. It is essential to bare in mind these amusements will be extremely basic and to be expected to venture out of the hotel to find better alternatives.
 
Room
Again two star establishments offer plain, simple, small rooms that mostly will come without balconies or sea views. However unlike one star hotels, two star establishments will more commonly have rooms available that have air conditioning, making your stay more comfortable. You will also find other extra amenities such as televisions, though these will only be available upon request as they will not exist in all rooms.

Rooms again are cleaned on a daily basis and towels and bed linen will be changed approximately 1-2 times a week.

Double room 14 m2 minimum, single room 7 m2 minimum, bathroom (bath or shower) 3,5 m2, telephone in room, central heating, lift, safety deposit box service. 

Spanish Hotel Star Ratings Explained

Three Star Hotels

Hotel in General
Three star hotels will be larger in terms of size compared to two star hotels. Here you will find better fire escape standards than in two star hotels and better equipment such as hoses and extinguishers can be expected in three star accommodations. Again though, disabled facilities are not are requirement therefore may vary amongst hotels. You will however have access to the internet. 

Service
It is mandatory in three star hotels, for the reception to be open at least 14 hours a day. The reception must also be accessible by telephone 24 hours a day for all internal and external inquiries. You will find that reception staff will likely speak a few other languages amongst them unlike lower graded hotels, and will deliver a more formal style of service. All staff will respond well to your needs and requests.

Gastronomy
In general three star hotels will have a larger restaurant with a comprehensive choice of food. Three star establishments and above generally provide food to suit all international tastes, so there should be something that you would like to dig your teeth into. Normally the food will be served as a buffet style from breakfast through to dinner. There may be an alternative food and drink service i.e. a bar, however this will have limited choice.

Leisure and Entertainment
You can also expect the hotel to find better leisure and entertainment facilities then there will be in two star hotels including a games room, a pool, hotel gardens or sun terrace, kids club and a lounge. Many three star hotels do now also offer limited health, spa and gym facilities.

Room
Rooms will be slightly bigger than two star hotels and are large enough to accommodate twin beds, they will also be well appointed with a balcony or terrace (unless city centre based hotel). Rooms within a three star establishment will all be en-suite, all with full bathroom facilities.
Unlike lower graded hotels, in three star hotels you will start to find basic in room amenities including a telephone, air conditioning, a safe and a television. Most do not offer room service.
Rooms are cleaned on a daily basis, with the towels and bed linen changed approximately 3 times a week.

Double room 15 m2 minimum, single room 8 m2 minimum, bathroom (bath and shower) 4 m2 minimum, telephone in room, central heating, air conditioning of common zones, lift, bar, safety deposit box service.

Spanish Hotel Star Ratings Explained

Four Star Hotels

Hotel in General
Four star hotels are often larger in size than three star establishments and are formal hotels with well-designed ambient decor. Most four star hotels are now up to the EU fire safety standards, meaning they are fully equipped with all the appropriate fire safety features. Disabled facilities are more common in this graded star than lower grades, however they will not be found in all so it is important to check this out beforehand. Hotels in this star category generally provide the internet and WiFi access for all guest too.

Service
Reception in four star hotels must be open for at least 18 hours a day and must be accessible by telephone 24 hours a day, for all internal and external inquiries. Reception staff must speak at least one foreign language in addition to their own native language, making communication a lot easier.

Four star hotels offer a high degree of personal service and frequently have a concierge service where staff are more than happy to assist you on various things like arranging spa services, recommending night life hot spots and main attractions etc. Four star hotels sometimes come with a car hire service enabling you to explore Spain and make your own adventures.

Gastronomy
Usually hotels of four star status have a larger restaurant than three star hotels. Food is usually served on a buffet basis for breakfast, lunch and dinner however ´la carte dining choice will likely be available in many hotel chains, meaning you can be spoiled for choice. Four star hotels in Spain will also offer a selection of bars within the premise of the hotel that will offer alternative food and beverage choices.

Leisure and Entertainment
You can expect four star hotels to have the same leisure and entertainment facilities as three star hotels but being slightly more advanced. Four star hotels tend to have a more sophisticated health, spa and fitness suites compared to three stars. Most four stars also have extras including both outdoor and indoor heated pools, sauna facilities, sports complexes (i.e. tennis courts), entertainment programmes (i.e. animation team) conference rooms, and occasionally hotels may be kitted out with a golf course.
 
Room
Similar to three star hotels, rooms within a four star establishment are well appointed with a balcony or terrace (unless city centre based). Rooms are larger in size than three star hotels, again all with en-suite facilities. Here you can expect fairly modern and adequately equipped rooms. All rooms will typically provide you with air conditioning, room service, a safe, a telephone, large bathrooms, hairdryers, personal care products and luxury towels. Many rooms will also have a mini bar or fridge, but not all. Satellite Televisions are commonly available in the rooms, all with a good range of channels.
Rooms are cleaned on a daily basis and towels and bed linen are changed every other day.

Double room 16 m2 minimum, single room 9 m2 minimum, bathroom (bath and shower) 4,5 m2 minimum, telephone in room, central heating, air conditioning in room, lift, bar, safety deposit box in room.

Spanish Hotel Star Ratings Explained

Five Star Hotels

Hotel in General
Five star hotels in Spain will mostly be offered by international or national hotel chains who have a quality brand image. Five star hotels offer the highest luxury and each premises is often surround in beautiful landscaped gardens (unless city centre based). Five star hotels will of course be equipped with the latest fire equipment and will have excellent fire safety and evacuation procedures set in place. This grading must provide the minimum requirement of having specially adapted rooms for wheelchair users and will often provide extra facilities e.g. ramp ac, disabled parking etc.  similar to four star hotels you will have access to the internet and WiFi too.

Service
Again, reception in five star hotels must be open for 24 hours a day and must be reachable by telephone at all times for all internal and external inquiries. You will find that reception staff are usually multilingual all offering a high degree of personal service.

Five star hotels will of course have a concierge, however unlike four star this service is often available 24 hours a day. Concierge staff will happily assist and advice you on arranging various activities e.g. local attractions and top restaurants etc. Yet again five star hotels will likely have a car hire service enabling you to explore Spain on your own! You can also anticipate a 24 hour bell boy service to be present in most five star establishments in Spain that will be happy to escort you to your rooms and carry your luggage etc.

Gastronomy
On site dining facilities yet again are delivered in five star hotels including; breakfast, lunch and dinner, with all hotels taking a serious approach to cuisine and often have been acknowledged for their award winning food. Like all other star ratings all meals are often served on a buffet basis however ´la carte dining choice will likely be available in many hotel chains. The hotel will offer a selection of other onsite dining areas allowing you to have alternative food and beverages options i.e. pool bar etc.

Leisure and Entertainment
It will be difficult for you to get bored in five star hotels in Spain as there is no shortage of things for you to get up to! Five star hotels will of course provide you all with the same leisure and entertainment activities that are available in four star hotels, however there will likely be more of each facility e.g. multiple swimming pools and a better entertainment program.

Room
In five star accommodations you can expect luxury, spacious accommodations all with a balcony or terrace. Rooms will have an en-suite bathroom, that will typically be larger in size than four star bathrooms. Five star rooms will include all the trimming mentioned in four star hotel rooms but with extra facilities such as a 24 hour room services, a trouser press, fine quality furnishings, specially designed luxurious beds and bed linen.
There will be specially designed rooms adapted for disabled guests, again however these should be requested upon booking as these conveniences will not be available in all rooms.
Rooms are cleaned on a daily basis and towels and bed linen are also changed each day.

Double room 17 m2 minimum, single room 10 m2 minimum, bathroom (bath and shower) 5 m2 minimum, telephone in room, central heating, air conditioning in room, lift, bar, safety deposit box in room.

Please Note: It is important to remember that these ratings and prices serve merely as a guideline and that expectations will differ depending on various factors i.e. different Spanish regions, different hotel chains etc.

FIND YOUR PERFECT ACCOMMODATION IN BENIDORM BY USING THIS PAGE, you will also find all our members reviews to each hotel/apartment here

Spanish Hotel Star Ratings Explained, accommodation search

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