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Tui holidays

TUI Updates, Latest news and information 

TUI Updates 12th June 2021

Due to ongoing uncertainty around travel, TUI have unfortunately cancelled all holidays to Spain - Mainland Spain, Formentera, Mallorca, Ibiza, Menorca, La Palma up to and including 4th July

All customers impacted by these cancellations will be contacted directly and will be able to request a full cash refund, or to change to a later date or alternative holiday and receive a booking incentive.

If TUI need to cancel any future holidays because of updated Government guidance, they will be in touch directly and aim to give customers at least 7 days’ notice.

TUI UPDATE 06/05/21

TUI UK today announced they have partnered with Government authorised providers Chronomics to make holidays this summer easy and affordable, with packages for customers from just £20 per person with delivery and return costs for the tests included in the price.  Four packages have been created to make inbound and outbound testing affordable for travel to countries on the soon to be confirmed green and amber lists. 

 Customers will be able to order tests on a newly created Chronomics and TUI booking hub an hour after booking their holiday and will input their booking reference, departure date and country of travel to enter the site. The new booking hub will go live on Monday 10th May. 

 The packages are: 

  • Green @ £20 per person containing 1 x pre-departure Lateral Flow Test and 1inbound PCR test for day two 
  • Green+ @ £60 per person containing 1 outbound PCR test with courier costs 7 days a week included1 x pre-departure Lateral Flow Test and 1 inbound PCR test for day two 
  • Amber @ £50 per person containing 1 x pre-departure Lateral Flow Test and 2 inbound PCR tests for day two and day 8 
  • Amber+ @ £90 per person containing 1 x outbound PCR test with courier costs 7 days a week includedpre-departure Lateral Flow Test and 2 inbound PCR tests for day two 2 and day 8 

 Pre-departure lateral flow tests will include test verification and certification to fly back to the UK. As well as the inbound testing packages required by UK regulations, customers can also select kits that include an additional outbound PCR test should that be a requirement of the destination they are travelling to.  

 For total peace of mind, the UK’s leading holiday company is also including free Covid-19 Cover protection for all package holiday customers travelling from 17th May to 31st August and allowing free amends up to 14 days before departure. 

TUI UPDATES. 11/03/21

We’re sorry to say the following holidays will not be operating:

Please rest assured, if your holiday has been cancelled, we’ll be contacting you soon to discuss your options.

We're working around the clock to do this and are getting in touch with customers in departure date order.

All TUI holidays departing from England, Scotland, Wales and Northern Ireland, including flight-only and accommodation-only bookings, due to depart on or before 30th June 2021.

23rd February 2021 - Updated information about holiday bookings 

We’re sorry to say the following holidays will not be operating:   

Please rest assured, if your holiday has been cancelled, we’ll be contacting you soon to discuss your options. We're working around the clock to do this and are getting in touch with customers in departure date order. 

All TUI holidays departing from England, including flight-only and accommodation-only bookings, due to depart on or before 16 May 2021.

All TUI holidays departing from Scotland, including flight-only and accommodation-only bookings, due to depart on or before 7 March 2021

All TUI holidays departing from Wales, including flight-only and accommodation-only bookings, due to depart on or before 31 March 2021

All TUI holidays departing from Northern Ireland, including flight-only and accommodation-only bookings, due to depart on or before 4 May 2021

Holidays, including flight-only and accommodation-only bookings, to the below destinations due to depart on or before 31 October 2021

• Los Cabos, Mexico 
• Kvarner Bay, Croatia  

Marella Cruises sailings due to depart on or before 16 May 2021

TUI River Cruises sailings due to depart on or before 30 May 2021

TUI River Cruises sailings on TUI Isla due to depart on or before 31 October 2021

If your holiday is not listed here, we’ll be in touch with you nearer the time if your holiday is cancelled. 

Tui updates   

26th January 2021  TUI confirm further travel cancellations 

Due to the impact of COVID-19 and travel restrictions in place all TUI holidays up to and including 28th February 2021 have been cancelled.
 
Customers will be contacted in departure date order to discuss their options, which will include amending to another holiday with an incentive or cancelling and receiving a full refund.
 
We will constantly review our holiday programme in line with updated travel advice.
 
Please note: Customers with bookings using flights with another airline will be contacted directly by one of our team to discuss your options.

10th December 2020 - TUI boss rejects idea of turning away non-vaccinated holidaymakers

The chief executive of the holidays giant said that a policy such as that advocated recently by Qantas would be a mistake, and has rejected the idea of turning away passengers who have not had a COVID-19 vaccine.

Chief executive Fritz Joussen told reporters that turning away customers who have not had a vaccine "would be a mistake".

He insisted that testing would be "absolutely the important thing".

2nd November 2020 - TUI has cancelled all flights from England and Wales from Thursday 5th November.

The news comes after England is set to go into a second lockdown from the same date - and this will include a ban on international travel.

Meanwhile, anyone living in Wales currently is not allowed to travel abroad unless it's for a 'reasonable excuse' (a holiday won't count).

In a statement on its website, TUI explained that it will not operate any flights or holidays departing from England or Wales until the 2nd December 2020, when the England lockdown is currently expected to end.

The company said that all affected customers will be contacted and offered options including a booking incentive to amend their holiday, an ATOL-protected refund credit note with a booking incentive, or to cancel and receive a full cash refund.

TUi have introduced TUI Holiday Promise which covers many aspects and different sceneraios including what happens if you can't travel due to contracting Covid-19.  Full details HERE

Tui Updates 6th October - List of TUI's cancelled holidays to Spain for October

TUI holidays to Reus, Ibiza and Menorca due to depart on or before 31 October 2020

TUI holidays to Majorca, Malaga and Alicante due to depart on or before 16 October 2020

TUI holidays to the Canary Islands due to depart on or before 12 October 2020

Tui  Updates - 25th July 

TUI has cancelled ALL flights to Spain after new quarantine rules were announced.

TUI has cancelled all of tomorrow's flights to Spain after the UK government imposed a blanket quarantine for returning travellers. The UK's biggest operator made the move after the Govt said people returning from Spain would need to self-isolate for two weeks over Covid-19 fears

Customers currently on holiday will be able to return on their intended flight home.

Andrew Flintham, managing director of Tui UK & Ireland, made the announcement on Saturday evening 

It comes after the government added Spain and the islands to the list of at-risk countries during the coronavirus pandemic.

Under the rules, Britons have been advised against all but essential travel to mainland Spain by the Foreign Office, however, this hasn't been applied to Canaries and the Baleariacs.

Mr Flintham assured passengers who are currently on holiday that they will be able to return on their intended flight home, while others would be contacted by Tui to arrange refunds or re-bookings.

Tui Updates - 20th June

TUI has announced a major change to their holidays by saying they will only operate flights to countries that don't require passengers to quarantine.

They shared the message in an email that went out to all customers this afternoon.

THOUSANDS of TUI customers face having their travel plans cancelled after the tour operator announced it will only fly holidaymakers to destinations that don’t have quarantine measures in place.

The update means existing bookings are at risk of being scrapped if "air bridges" aren't set up in time, while those who've yet to book their next getaway will have fewer destinations to choose from.

The travel operator said they "promise" to only take customers on quarantine-free holidays, saying: "This means we won’t travel to places where we know that you’ll need to self-isolate when you arrive or when you return home. "

This means TUI customers will only be able to go on holiday to countries that have an agreed "air bridge" with the UK

Boris Johnson is expected to announce a string of deals with a "small number" of countries to create air bridges later this month to allow quarantine-free travel, according to the Daily Telegraph.

Ministers want to set up air bridges to nations seen as "most advantageous" to the UK economy - like France, Spain, Greece and Portugal.

An air bridge is an agreement between the UK and another country that makes exception to the usual quarantine rules, and effectively secures a travel link between the two destinations.

It would allow travellers to fly between agreed upon countries, where the spread of the virus is low, and ensures they wouldn't need to quarantine upon their return.

For those wanting to go abroad, but who may be put off by quarantine rules, the air bridge offers hope of a holiday as well as the potential to give the travel and tourism sector a much needed financial boost.

The countries on that list that TUI currently fly to are; Antigua, Austria, Bahamas, Barbados, Bulgaria, Cape Verde, Croatia, Cyprus, Dominican Republic, Egypt, Germany, Greece, Italy, Jamaica, Malta, Mexico, Montenegro, Morocco, Spain, St Lucia, Tunisia, Turkey and USA.

In his email to TUI customers Managing Director Andrew Flintham also outlined a series of measures under the TUI Holiday Promise to help customers begin to travel again with "total peace of mind".

These include disinfecting the aircraft cabin to making sure hotels are deep-cleaned before they reopen.

And he promises that despite all the changes and social distancing rules customers "will have a brilliant TUI holiday".

He vows: "If there are any significant changes at your hotel, resort or destination, which will stop this from happening, we won’t take you there. "

Mr Flintham said: "The last few months have been truly extraordinary and we have all had to make changes in our everyday lives.

"We've adjusted the way we shop, work and socialise – and the way we go on holiday in the future will also be a little different.

"But although we find ourselves in exceptional circumstances, we want to assure you that we will do everything we can to continue to take you on safe and enjoyable holidays."

13th May

Tui warns that up to 8,000 jobs at risk worldwide as it strives to cut costs by 30% in a major restructuring.

Travel firm Tui has pledged to "reinvent the holiday in 2020" as it seeks to beat the coronavirus pandemic.

Tui said it would be reopening selected hotels in Germany "in the coming days", with its operations in other European destinations also ready to welcome holidaymakers.

In the UK, the Foreign Office is still advising against all non-essential foreign travel, with no indication of when the policy might change.  Border Updates

Tui chief executive Fritz Joussen said: "The demand for holidays is still very high. People want to travel.  The company should "emerge from the crisis stronger".

But added: "It will be a different Tui and it will find a different market environment than before the pandemic.

"This will require cuts: in investments, in costs, in our size and our presence around the world.

"We must be leaner than before, more efficient, faster and more digital."

ALL OTHER NEWS STORIES CAN BE FOUND HERE 

Alicante Airport

Alicante Airport expects 300 flights over Easter

Alicante Airport is expecting 300 flights with over 30,000 visitors over the Easter holidays.

This weekend alone, the airport expects to handle a total of 118 inbound flights and 15,000 passengers.

After a period of record low air-traffic, Alicante-Elche airport will welcome 32 inbound flights today, with European tourists arriving in considerable numbers this weekend for the first time this year.

Alicante airport Safety Measures

In addition to Spanish domestic flights from Madrid, Bilbao, Santiago de Compostela, Ibiza, and three services from Palma de Mallorca, the airport is expecting its second busy day of the spring season, with international flights arriving into the early hours of Monday morning.

European arrivals are expected from Stockholm and Gothenburg (Sweden), Amsterdam and Eindhoven (The Netherlands), Copenhagen (Denmark), Paris and Germany, three inbound scheduled services from Brussels operated by TUI and Ryanair.

Ryanair will also provide direct services from the United Kingdom today, with arrivals expected from London-Luton, Bristol, and Newcastle regional airports.

Other airlines expected at Alicante airport today include services provided by Eurowings, Transavia, Qatar Airways, Scandinavian Airlines, and domestic Spanish low-cost air carrier, Vueling.

The prominent increase in the number of German tourists is expected to counteract the absence of British visitors to the Alicante Province, with UK holidaymakers expected to remain absent in considerable numbers until the end of May 2021.

Only 60 UK flights will take off and land at the province's airport throughout this Easter weekend, Specifically, with Liverpool, London, Manchester, Newcastle and Bristol , when on a normal weekend the airport would be connecting to up to 15 cities in Britain.

ENTRY REQUIREMENTS FROM UK TO SPAIN

The Ministry of the Interior is mobilising 4,000 National Police and Guardia Civil officers in the Alicante Province, to ensure compliance with the restrictions on mobility between autonomous communities over the Easter period.

Details of all local restriction can be found here.

2,440 Policia Nacional and 1,531 Guardia Civil officers will establish 209 control points coordinated with authorities in neighbouring communities such as Murcia and Castilla La Mancha, working alongside Policia Local officers in each region.

 

Easyjet

EasyJet Updates

This page will be continually updated with any official EasyJet news updates

Information on other airlines can be found here

6th April - Easyjet Two Test Travel Plan is too expensive

Boris Johnson says any testing regime for international travel should be easy and cheap, after the boss of EasyJet criticised new government plans.

EasyJet boss Johan Lundgren told the BBC this would make travel too expensive, with the tests costing as much or more than a flight in some cases.

Asked about the comments, and whether cheaper lateral flow tests could replace PCR tests in the plans, Prime Minister Boris Johnson said: "I do think we want to make things as easy as we possibly can.

"The boss of EasyJet is right to focus on this issue, we're going to see what we can do to make things as flexible and as affordable as possible."

Mr Lundgren told the BBC that if costs were not reduced, the government "wouldn't open up international travel for everyone, but only those who can afford it.

"If you are ticking all of those boxes to become a green destination… [multiple tests] don't make sense to me and it would add to cost and complexities."

 

1st April - EasyJet will double the number of its destinations from Birmingham this summer with the confirmation of five new routes. Birmingham to Alicante will operate three times per week on Wednesdays, Fridays and Sundays from 30th June

19th February -  EasyJet have introduced new policies for more protection

If you've booked flights to a destination that goes into lockdown, you'll be offered a refund – even if the flight runs.

Plus, if you've booked a package holiday, they won't take you to any destinations where you'll have to quarantine on arrival (if they are aware before you jet off)

6th January 2021 - Easyjet suspends flights from Scotland and urges passengers to return home before their travel options are reduced .

The airline will only fly a small number domestic and key international routes until the middle of next month, as they suspend most international flights from the end of this week as lockdown measures are introduced across Scotland.

Switch to another easyJet flight without a change fee *. Please note, you can transfer your flight(s) yourself via Manage bookings on easyJet.com or on the easyJet App and do not need to contact our Customer Services Team.

Please note: If the new fare is higher you will be asked to pay the fare difference only. All changes must be made at least 2 hours before departure.

Choose a voucher for the full value of your ticket. The voucher is valid for 12 months from the date of issue and gives you the flexibility to book travel anywhere on our network when you're ready to fly. To choose a voucher, please contact a member of our Customer Services Team here.

Request a refund. To request a refund, please contact a member of our Customer Services Team. Please note, we are doing our best to process refund requests in the shortest possible time..

Other information

If you arranged other services for your trip, including accommodation, transport or car hire, please contact the relevant service provider directly to let them know of the changes to your trip.

If your flight is cancelled

If part / all of your trip is cancelled, you will be notified directly via email and will be informed of your options, which include switching to an another easyJet flight for free (this includes the option to select a different arrival and departure airport within the same country of the original booking if you wish), choosing a voucher for the value of your ticket or requesting a refund, all of which you will be able to manage yourself online via Manage bookings on easyJet.com or on the easyJet App.

We’re sorry if your travel plans have been disrupted, this is due to extraordinary circumstances outside of our control. We appreciate your understanding and thank you for your ongoing support.

Announcement made 1st December EasyJet Baggage Rules to change from 21st February - There will be a much smaller bag allowance for passengers.

The new policy, which applies to flights from February 10 2021, will mean passengers can still bring one bag free of charge onboard, but it must fit under the seat in front, and be no larger than 45x36x20cm including any handles or wheels.

Under the current policy, passengers can bring one bag free of charge onboard, but this can be up to 56x45x25cm and fit into the overhead locker.

In terms of volume, that means that the new rules nearly halve the allowance. That's because the average 56x45x25cm bag has a volume of approximately 63 litres, while the new 45x36x20cm restriction is approximately 32 litres.

It's worth noting that under both policies easyJet doesn't have a weight limit for bags, although the airline does ask that passengers be able to lift the bag and carry it by themselves.

There are some cases where passengers will be able to bring a larger bag (56x45x25cm) on board under the new rules

If you book an Up front or Extra legroom seat, you will be able to bring your small cabin bag as well as a second larger bag (56x45x25cm) onboard. The airline says that there are usually between 42-63 seats of this nature available to book, depending on the aircraft type.

There are no changes for easyJet Plus cardholders and FLEXI fare customers who will continue to have an additional large cabin bag included in their booking - although if there is no space they may need to place these in the hold.

For those who try and chance it with a second bag, the airline has warned that "if you bring a large cabin bag to the departure gate without the correct seat selection, it can’t go in the cabin and we’ll have to check it into the aircraft hold for a charge". The same goes for a bag that exceeds the maximum size available with your booking.

Passengers who already have a flight booked due to depart after February 10 will be offered the 'Hands Free' package at no extra cost, which allows them to bring a large overhead cabin bag which will be placed into the hold free of charge at bag drop.  Alternatively, they will be offered the option to buy an Up front or Extra legroom seats

EasyJet Updates 3rd November

Following the lockdown restrictions put in place by the UK Government between Thursday 5th November and Wednesday 2nd December, we will not be able to operate many of our flights to and from the UK during this period.

easyJet flights will continue as planned up to, and including, Thursday 5th November. However, between Friday 6th and Sunday 8th November, we will start to operate a reduced schedule, helping to repatriate customers who need to return home.

After Sunday 8th November, our schedule will be reduced further with just a core schedule of domestic and limited international services operating.

With this in mind, we understand that you may no longer wish to travel. If that is the case, we have some flexible options for you.

If you were due to travel outbound between Tuesday 3rd to Thursday 5th November inclusive, it is likely that your trip will be impacted. If you do not wish to travel as a result, you can transfer your trip to a later date, free of charge*. Alternatively, you can request a voucher or a refund for the full value of your booking. Please contact our Customer Services Team to access these options.

If part / all of your trip is cancelled, you will be notified directly via email and will be informed of your options, which include: Transferring to an alternative flight. You can switch your flight to a later date free of charge*. You can do this online via the Manage Bookings section of our website, or through the mobile app. You can make these changes directly and do not need to contact our Customer Services Team. Request a flight voucher for the full value of your booking via our Customer Services Team. The voucher is valid for 12 months from the date of issue and gives you the flexibility to book travel anywhere on our network when you're ready to fly Request a refund. You can request a refund via our Refund Request Webform. We are doing our best to process refund requests in the shortest possible time. Once you have submitted an online refund request, you can track the status of your request here.

If you are already abroad, we are will continue to operate a reduced schedule until Sunday 8 November in order to ensure that customers who need to be repatriated can get home. Please be aware this means that your options for travelling home beyond 8 November will be greatly reduced. Please go directly to Manage Bookings to transfer your flights as soon as possible.

We’re sorry that your travel plans have been disrupted – this is due to extraordinary circumstances outside of our control. We appreciate your understanding and thank you for your ongoing support.

EasyJet Updates 13th October - EasyJet introduce new Protection Promise 

From our Best Price Guarantee, to the flexibility to change plans, you’re protected with easyJet holidays. That’s a promise.

You’ve spoken; we’ve listened, and taken action. We’ve overhauled our standard terms and conditions to offer you great value and flexibility in our changing climate. Rest assured, we can and will look after you. We’re an ABTA member with ATOL protection, so you can book your next holiday with ultimate peace of mind.

Best price guarantee - We’ll beat the price if you find the same holiday cheaper elsewhere

Refund Guarantee - A full refund, and your deposit back as credit, with no fees 28 days before travel

Take your time - Fee free instalments and your full balance due just 28 days before travel

Freedom to change - Make fee free online changes to your booking up to 28 days before departure

Keep your deposit - Plan ahead with confidence and keep your deposit if plans change 28 days before travel

EasyJet Updates 17th August - EasyJet confirms airport bases at Stansted, Southend and Newcastle to close

EasyJet to close airport bases at Stansted, Southend and Newcastle from September 1st with thousands of jobs at risk.

The move will see outbound flights cut from Stansted and Newcastle, but in-bound flights continue. All flights in and out of Southend will end. Some routes will continue, including Newcastle to Bristol, Belfast and Nice, and Stansted to Edinburgh, Glasgow, Belfast and Amsterdam.

The airline plans to find alternative flights, offer vouchers or refunds to those already booked on flights after September 1st, which will now be cancelled. The company apologised to customers.

The decision leaves Luton and Gatwick as the nearest easyJet bases for Stansted customers and Manchester and Liverpool for those who use Newcastle.

EasyJet chief executive Johan Lundgren said: "We would like to reassure customers due to fly from these airports that we are now contacting anyone whose flight is affected with clear advice on their options which include rerouting via alternative airports or receiving a full refund.".

26th July

Flights

EasyJet said last night that they did not plan to cancel flights over the coming days.

But customers may be able to transfer their flights to another day without a charge.

The airline tweeted last night: "We are monitoring the situation and continue to provide some flexibility for those who, if they no longer wish to travel, can transfer flights without a change fee or receive a voucher for the value of their booking.

“We plan to operate our full schedule in the coming days.”

Package holidays

EasyJet has cancelled all package holidays to Spain over coronavirus fears. The low-cost airline said it had taken the decision to scrap all package holidays to mainland Spain, the Canary Islands, and the Balearic Islands until July 31st

They are offering customers with existing bookings free changes to their booking up to 28 days before departure and "wherever we can in other circumstances"..

30th June - EasyJet in discussions with Unions on proposals to cut jobs in the UK and the potential closure of 3 UK Airport bases

EasyJet has begun talks with unions on cutting up to 1,900 UK-based jobs including more than 700 pilots after the collapse in air travel due to coronavirus.

The airline also said it was looking at the closure of three of its bases in the UK - London Stansted, London Southend and Newcastle, though the airports would remain part of its route network.

On Tuesday, the carrier said that as part of this it had begun formal consultations with trade unions Unite and Balpa relating to UK pilots and crew.

That number totals 1,900 but the airline said it would seek to work with unions to try to minimise job losses.

Chief executive Johan Lundgren said: "These are very difficult proposals to put forward in what is an unprecedented and difficult time for the airline and the industry as a whole.

"These proposals are no reflection on our people at Stansted, Southend and Newcastle, who have all worked tirelessly and have been fully committed to providing great service for our customers."  Read the fully story from Sky NEWS HERE

 

 

EasyJet announced a week ago that it will begin flights starting June 15 and will implement a series of measures developed in consultation with aviation authorities, EASA and ICAO, to help ensure the safety of passengers and crew.

Coinciding with this resumption of large-scale flights, the airline has launched what it has described as "the biggest promotion in its history in the summer months" with one million flights to vacation destinations in Europe from just £ 29.99 (33 , 68 euros) to travel between July 1 and October 31, 2020.

 

 

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Alicante Airport

Alicante Airport - New Safety Measures

There have been changes to the safety measures at Alicante airport aimed at restricting the spread of Covid 19

COVID TESTING FACILITES AT AIRPORTS 

Aena has provided Eurofins Megalab, Spain’s leading company for clinical analysis, designated spaces in twelve Spanish airports for the installation of laboratories for Covid-19 diagnostic testing.

This agreement confirms the commitment of Eurofins Megalab to fight the transmission of SARS-CoV-2, which contributes significantly to recuperation of aerial traffic of our country, the key element for reactivation of tourism activity and the country´s economy in general.

Eurofins Megalab has been already present at the following airports: Josep Tarradellas Barcelona-El Prat, Alicante-Elche, Valencia, Bilbao, Palma de Mallorca, Ibiza, Menorca, Tenerife Sur, Gran Canaria, Fuerteventura, César Manrique-Lanzarote and La Palma.

Eurofins Megalab has designed an ON LINE system for purchasing the test, booking an appointment and access to a consultation about the test results. Its objective is to minimize the risk of contagion and spreading of the virus. 

Available tests

  • PCR test
  • Quick PCR test.
  • Detection of antigens. Rapid test.
  • Detection of IgG and IgM antibodies. Rapid test.

More information can be found HERE 

27th March 2021 -Remember arriving at Alicante airport without the required testing could result in fines from 3,000 if it is considered a mild penalty, and up to 60,000 for serious breach of rules and even up to 600,000 euros if it is typified as very serious.

In the last three months, 55 British passengers have been banned from entering Alicante-Elche Airport, because they could not prove to be residents of the Costa Blanca.

WHERE TO GET A PCR TEST IN BENIDORM

INFORMATION ON ENTRY REQUIREMENTS INTO SPAIN FROM THE UK

13th July 2021 - Alicante-Elche airport among the 5 safest in Spain in the prevention against covidThe five-star rating is the highest awarded in the only global programme designed specifically for the airport sector.

These audits evaluate up to 175 different safety protocols introduced in response to the COVID-19 pandemic to reduce risk and improve the well-being of passengers and airport workers.

The health protocols implemented in Spain exceed the recommendations of the European Centre for Disease Prevention and Control.

Information provided by AENA

What you need to know before you go to the airport

Specifics for Alicante-Elche Airport

The meeting point for companions is located on floor -2 (basement 2), central area.

Line buses pick up passengers on floor -2 (basement 2).

Closed costa Blanca and Ifach lounges and Meet & Assist service.

Fast Lane service available.

Lost and found service open.

Open general parking, long stay parking and express parking.

Bankia and Euronet ATMs located in open areas are operational.

Commercial services: open Pharmacy, Alicante Duty Free, Sunglass Hut, Natura, Lol Sweets, Encanto Alicante, WHSmith (shipping), Superskunk, PV21, Eat., Burger King (shipping), La Tagliatella espresso and Costa Coffee. Vending machines are provided as normal.

Spanish Airports General safety information

Alicante Airport New safety measures

Before heading to the airport

Remember that only passengers can enter the airport terminal.

For reasons of safety and public health, escorts are prohibited from entering airport facilities. Passengers with a boarding pass, escorts with justifiable cause (unaccompanied minors or persons with disabilities and PMRs) and workers will only be able to access.

Wait outside keeping the safety distance. If you are going by private vehicle, we recommend waiting in the parking lot.

Don't go to the airport if you have any of the following symptoms: fever, cough, shortness of breath, or feeling short of breath.

The use of mask covering nose and mouth is mandatory for over 6 years (masks with exhaling valve are not allowed).

Make sure you have enough masks and disinfectant gel for your trip. If the instructions do not indicate otherwise, you should change the masks every four hours or earlier if they get wet.

Read carefully the brochures and health material your airline will provide you with.

Check health control requirements and entry documentation for the country you are traveling to.

See relevant airport information. There are inoperative terminals and closed commercial establishments.

Departure airport

Remember that access to anyone who is not travelling is prohibited. Only passengers can enter the airport terminal (only persons accompanying a passenger who needs assistance can access: persons with reduced mobility or unaccompanied minors). Companions with private vehicles should wait in the car park.

Ask the airport or airline staff any questions you may have. They're there to help you.

Check in all your luggage whenever possible.

In the water sources of the airport use only bottle or container.

Be sure to keep your physical safety distance, wear the mask and be aware that you may be denied boarding if you do not meet these standards.

On the plane

The airline will provide you with informational material on preventive measures during the flight.

The use of surgical or superior protective masks on board aircraft is mandatory. Masks with an exhalator valve are not allowed. Remember to change them every four hours, if the manufacturer doesn't indicate otherwise, or when they get wet or dirty.

Wash your hands often with the gel and cough on the inside of your elbow.

Stay tuned for cabin crew safety demonstration for flight-specific instructions

Reduces the use of individual air supply nozzles as much as possible. Many airlines have, in any case, a HEPA filter that allows exceptional air cleaning.

Airlines will seek to maintain maximum distance between non-family or non-family passengers. If this is not possible, safety and hygiene measures will be strengthened.

Arrival airport

As of November 23rd, all passengers from a country or risk zone must have a PCR or TMA for SARS-CoV-2 with negative result, made in the seventy-two hours prior to arrival in Spain. 

If you fly to Spain from other countries it is mandatory to pass an External Health check: form, temperature intake and visual control.

You will need to complete the Health Control Form (FCS) associated with your trip. This form must be completed by each of the passengers, who will be responsible for the truthful and accurate information provided. In the event that the passenger is a minor, or a dependent/disabled person, he/she may fill out the form by his/her guardian, who will be responsible for the veracity of the information provided.

If you are flying from Spain, you do not need to fill out the Health Control Form (FCS).

Passengers from abroad will also pass a temperature control via a thermal imaging camera that is imperceptible to the passenger.

Countries of origin If you come from a third country outside the EU, Norway, Switzerland, Iceland and Liechtenstein, please note that border controls and travel restrictions may apply to third-country nationals. Check the list of countries whose residents are allowed to enter the Re-open EU website.

Keep your safety distance while you wait for your luggage and pick it up individually.  Please only collect your baggage once the person in front of you has left the area

All over the airport

Remember that it is forbidden to enter the airport terminal if you are not travelling. Only passengers with a boarding pass, airport workers and companions with justifiable cause (minors travelling alone and PMR) can access airport facilities. Companions with private vehicles should wait in the car park.

The use of masks throughout the airport enclosure is mandatory (remember that masks with exhaling valve are not allowed).

Respect the marks and footprints you'll find throughout the airport to ensure 1.5m social distancing

Keep physical distance measurements, wear the mask on and keep the recommended hygiene measures (cough inside your elbow, wash your hands, etc.).

If you do not comply with safety and hygiene measures, the airline, healthcare authority or state law enauthority and law enauthority may deny you to continue your journey.

Hydroalcoholic gel dispensers are available throughout the airport.

Only bottle or container is used in airport water fountains.

Alicante Airport New safety measures

Alicante-Elche airport will monitor tourists' fever with thermal imaging cameras

The devices will be in operation from July (2020)  these will mainly be distributed in the arrivals area they will detect if a passenger arrives with a fever, if a fever is detected they will automatically be separated from the group to subject it to a control.

This will speed up the movement of tourists through the terminal as so far passengers are monitored one by one with thermometers, something that would block the terminal in the middle of the high season, although large crowds of passengers in the terminal are not expected this year, as the companies have cut their programming by 40% due to the crisis. of the covid-19.

 

An operator marks signs on the ground to direct passengers to the airport terminal. ALEX DOMÍNGUEZ

 

 

Ryanair updates

Ryanair Updates

This page will be continually updated with any Ryanair updates

Information on other airlines can be found here

25th August - Ryanair announce they are pulling out of both Belfast International and Belfast City Airport

They will stop flights from Belfast international to six destinations – Alicante, Málaga, Kraków, Gdansk, Warsaw and Milan – by 30th October.

And they will withdraw eight services from City airport – to Alicante, Barcelona, Faro, Ibiza, Mallorca, Málaga, Milan and Valencia – on 12th September.

Ryanair blame government passenger duty and the absence of any Covid recovery incentives.  “Due to the UK government’s refusal to suspend or reduce APD [air passenger duty], and the lack of Covid recovery incentives from both Belfast airports, this winter. Ryanair will cease operations from Belfast international and Belfast City airport from the end of the summer schedule in October, and these aircraft will be reallocated to lower-cost airports elsewhere in the UK and Europe for the winter schedule, which starts in November,” it said in a statement issued on Tuesday.

Ryanair pulled out of Derry airport earlier this year.

Yet another blow for the travel industry.

20th August - Ryanair intensifies its war against 'online' travel agencies

Ryanair has stepped up its war against online travel agencies , which it accuses of charging high commissions for an unnecessary intermediation service. The low-cost airline on Wednesday issued a warning to customers about the "fake" boarding passes provided by the travel site Kiwi.com and has informed that they will no longer be accepted by the airline.

Ryanair state that in accordance with EU regulation 2015/1998, it is mandatory for passengers to complete Ryanair's check-in process directly to ensure they are informed of all necessary regulatory and safety protocols when travelling. However, it considers that Kiwi.com circumvents these aviation regulations by issuing its own boarding passes, "which are not valid on Ryanair flights".

Therefore, from this Wednesday (18th Aug), any Ryanair passenger with a boarding pass issued by Kiwi.com will be denied boarding for not having complied with Ryanair's safety and security protocols during check-in. Customers who wish to retrieve an official boarding pass can do so by accessing their reservation through Ryanair.com or on the airline's app.

Ryanair urges travellers to only book directly on its website or mobile app and to avoid buying through third-party agents who are not authorised to sell Ryanair flights or to issue boarding passes.

Ryanair has obtained a court order in the Czech Republic requiring Kiwi to stop replacing customers' email addresses with fake email addresses, preventing the airline from communicating directly with its passengers.

Other online travel agencies may also be affected by the above.

Ryanair implemented the "Verified Seal",  which is a guarantee for customers that they are booking directly on Ryanair's website.

Dara Brady, Ryanair´s Marketing Director said in a statement that customers who have booked through Kiwi.com should contact the agency to obtain the Ryanair booking reference.

3rd February - Ryanair has been ordered to remove an "irresponsible" advert depicting misleading claims about coronavirus vaccinations by the advertising watchdog. (advert pictured below)

The Advertising Standards Authority (ASA) said it had received 2,370 complaints about the advert - which was shown from December to January - making it the third most complained about advert of all time.

Ryanair stated the advert was meant to be "uplifting" and did not consider the content was insensitive to people who had had COVID-19 or who had lost people to the virus".  Others felt the advert trivialised ongoing restrictions and effects of the pandemic.

 

Ryanair updates

 

 

December 27th 2020

Ryanair have once again come up with an advertising campaign that seems to have upset many and has caused massive backlash all over social media. The new television campaign tells travellers to “jab and go!”.  This advert show a gloved handholding a syringe and a vial labelled “vaccine,” .  The advert is also on the front page of their website.

 

 

 

 

Join the Benidorm Seriously Facebook Group for discussions 

 

 

 

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